Phos 

➡️ Phos by Ingenico is a leading fintech company that transforms a merchant's smartphone into a secure POS terminal, allowing businesses to accept payments via contactless cards or NFC-enabled devices worldwide. Phos also enables merchants to effortlessly integrate payment acceptance with various other business applications, including loyalty programs, vouchers, budgeting, campaign management, and analytics, all accessible from their smartphones.

➡️ Responsibilities
• Establishing the company's first Customer Success Management team through developing an organizational structure, go-to-market strategies, streamlined processes, key metrics, case studies, and other projects while collaborating with the Sales, Marketing, Product, Project, Tech, and Support teams
• Building strong, long-term relationships with customers by understanding their needs, goals, and challenges 
• Acting as the main point of contact for customer inquiries, issues, and escalations, and ensuring prompt and satisfactory resolutions 
• Onboarding new customers, providing product demonstrations, and delivering training sessions to ensure successful product adoption 
• Proactively monitoring customer health and engagement, identifying opportunities for upselling and cross-selling, and driving expansion within existing accounts 
• Conducting regular business reviews with customers to assess their progress, gathering feedback, and identifying areas for improvement 
• Acting as a customer advocate internally, representing customer needs and requirements to inform product enhancements and roadmap planning 
• Staying up-to-date with industry trends, best practices, and competitor offerings to provide customers with valuable insights and recommendations
• Leveraging legal expertise to develop internal policies and ensure compliance with international regulations in fintech operations
• Establish sustainability reporting showcasing the company’s environmental efforts

Customer Success Manager

PaymentGenes

➡️ PaymentGenes is a global recruitment and consultancy company that specializes in the fintech and payments industry. It offers a wide range of services and operates internationally with enterprise fintech clients from all over the world.

➡️ Responsibilities
• Managing and strategically expanding our existing small, medium, and enterprise-level accounts in EMEA, North America, LATAM, and the Middle East
• Developing long-term strategic business relationships by building a foundation of trust and solid communication line with key stakeholders, including clients, partners, and colleagues, as well as understanding the unique needs, objectives, and pain points of each party involved
• Negotiating with our key clients' managers and C-levels, resolving disputes, and successfully closing small to large deals that are advantageous for both parties
• Driving revenue growth while ensuring customer satisfaction remains paramount by continuously engaging with clients and aligning our strategies
• Assisting fintech and payments companies in penetrating new markets and expanding their presence across EMEA, North America, LATAM, and the Middle East
• Continuously scrutinizing KPIs and dissecting business challenges to create actionable strategies for improving our internal processes and clients' success
• Conducting market analysis and consulting companies on the latest developments, insights, and challenges in the fintech and payments industry in different regions
• Leading the transformation of PaymentGenes' recruitment, consultancy, sales, and marketing divisions into one sustainable business united around the Sustainable Development Goals (SDGs), including revisiting existing processes, redefining our corporate culture, as well as reevaluating the decision-making processes with the aim of making more informed and ethical decisions while actively contributing to positive social and environmental impacts

Account Manager

International Criminal Court

➡️ The International Criminal Court investigates and prosecutes individuals charged with the gravest crimes of concern to the international community: genocide, war crimes, crimes against humanity and the crime of aggression.

➡️ Responsibilities
• Conducting research on substantive and procedural issues in international law
• Assisting in building a case based on preliminary investigation
• Drafting and management of memoranda and filings
• Liaising with stakeholders for the purpose of collecting evidence and establishing focal points in foreign territories
• Developing research and disclosure strategies
• Assessing the relevance and evidentiary value of public and confidential tangible and intangible materials
• Reviewing documents for disclosure, as well as managing complex databases for storing and processing data
• Assisting in negotiation and strategic decision-making processes
• Drafting guidelines on remote interviewing to help the team attain the desired goals and tackle challenges posed by COVID-19
• Training and onboarding of new interns and visiting professionals

➡️  Completed Trainings
• Ringtail
• HPE Records Manager
• CaseMap
• WestlawNext
• LexisNexis
• Legal Tools Database
• Online awareness
• Online collection of information and evidence
• Challenges in cooperating with external parties
• Questioning of reluctant insiders
• Review and disclosure tools
• Practical advocacy
• Leadership in an international organisation
• SGBC and marginalised groups
• UN human rights responsibilities
• Implementing gender equality
• Gender equality and sustainable project management
• International frameworks for gender equality

Legal Trainee for the Office of the Prosecutor

Nuhanovic Foundation: Centre for War Reparations

➡️ The Nuhanovic Foundation was established in the Netherlands in 2011 by professor and human rights lawyer Liesbeth Zegveld and other leading litigators and specialists in the field of accountability and remedies for violations of international humanitarian law. The Foundation assists war victims who seek access to justice to obtain a remedy in the form of reparation, restitution or compensation.

➡️ Responsibilities
• Initiating and managing two new projects from scratch: the first project being on the international law violations in armed conflict zones around the world, and the second one on universal jurisdiction cases
• Identifying the scope, structure, and goals of the project
• Setting up a team and assigning responsibilities
• Decision-making on the short and long-term prospects of investigation and allocation of resources
• Leading strategic research and cooperation with Dutch authorities for the purpose of prevention of unlawful conduct
• Sourcing relevant national and international stakeholders and liaising with new clients, international organizations, lawyers, investigators, prosecutors, and police
• Consulting clients on compensatory claims in The Netherlands

Project Manager

➡️ Responsibilities
• Conducting research in the field of international law
• Translating legal documents between English and Turkish languages
• Organizing strategic meetings and conferences
• Running fundraising campaigns
• Managing the internal database of the organization
• Managing social media accounts

Researcher

Ceasefire Centre For Civilian Rights

➡️ The Ceasefire Centre for Civilian Rights is an international initiative to develop civilian-led monitoring of violations of international humanitarian law and human rights, as well as to secure accountability and reparation for those violations, and to develop the practice of civilian rights.

➡️ Responsibilities
• Monitoring and assessing the organization’s success in the process of the adoption of its recommendations by international stakeholders
• Monitoring and assessing COVID-19 management strategies in conflict zones
• Conducting research on international accountability pathways for contracting parties for unlawful behavior in foreign territories

Monitoring and Evaluation Analyst

Free Press Unlimited

➡️ Free Press Unlimited is an international organization that conducts research and supports litigation in cases where journalists are placed in danger because of their work. Working with partners in more than 50 countries worldwide, the organization has developed more than 100 projects with the aim of making independent news and information available to everyone.

➡️ Responsibilities
• Conducting research on the European, UN, Inter-American, and the African law systems and on how these tackle cold cases as part of the project “A Safer World for the Truth”
• Analyzing relevant national and international case law
• Evaluating project-related risks and developing strategies to tackle those risks
• Cooperating with international experts and partners

Aylya Consult Ltd.

➡️ Aylya Consult Ltd. is a law firm with expertise in Corporate and Trade Law, Real Estate, Labor Relations and Social Security, Financial and Tax Law, Administrative Law, Intellectual Property, and Legal Representation. 

➡️ Responsibilities
• Conducting research on substantive and procedural Bulgarian and European law
• Assisting in the preparation of a court defence
• Developing cross-examination strategies
• Consulting clients from Sweden, Germany, and Turkey on compensatory claims before national and international courts

Paralegal

With a deep-rooted passion for making a positive impact on individuals, communities, and the global environment, I bring forth a unique blend of skills and experiences. Over the course of 4 years, I have honed my expertise in the international legal arena, while also harnessing 2 years of sales proficiency within the dynamic fintech and payments industry. My unconventional life and career path have instilled in me an innate resilience, adaptability, and reliability. It is this very journey that sets me apart and equips me with the creativity to craft innovative solutions to surmount any challenge that comes my way.

From the decline of ‘workism’ to the rise of the ‘portfolio life’, these are the 5 #work trends to watch in 2024. 

Learn more about the changing world of work from the World Economic Forum’s Future of #Jobs report: https://ow.ly/yv3c50R18ho 

Harvard Business School

Nelis Karakash

Up to 25% of cabin waste is untouched food and beverages. 

The World Economic Forum’s Airports of Tomorrow initiative examines the energy, infrastructure and financing needs of airports in the coming decades. Learn more: https://ow.ly/9QIL50QWA5B

KLM Royal Dutch Airlines Lufthansa Airbus Swiss International Air Lines 


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If you’re an employer looking to hire people internationally, it’s not just as simple as booking a plane ticket ✈️ there are some other important things to consider… 

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At Ingenico we believe that every transaction is an opportunity to move towards a #greener and more sustainable tomorrow. 

We’re happy to share through this video an #innovative solution that now empowers shoppers to offset their #carbonfootprint.  

A real-time carbon impact calculation is generated for the purchase at checkout.  The customer is given the chance to offset their carbon footprint by supporting an eco-project of their choice. 

Do you like this solution? 
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