Nelson Bishop's Linkedin Analytics

With over 10 years of experience in operations and customer support, I am a Product Support Team Lead at Foursquare, a leading location technology company. I have a Jira Fundamentals Badge and a Foundations: Data, Data, Everywhere certification, which enable me to work effectively with product and engineering teams and use data to inform decisions and solutions. At Foursquare, I lead a team of five support specialists who provide timely and quality assistance to our clients and users. I also collaborate with cross-functional teams to identify and resolve product issues, improve user experience, and implement feedback. Since joining Foursquare in 2021, I have boosted customer loyalty by 15%, reduced response time by 20%, and increased support satisfaction by 25%. I am passionate about tech and customer service, and I am always eager to learn new skills and tools to enhance my performance and deliver value to the company and the customers.