Neman Syed

Global Sales Enablement Advisor

MATRIXX Software

Global Sales Enablement Manager

The MATRIXX Digital Commerce Platform brings unprecedented market opportunities and agility to telcos with lightning-fast idea-to-market time and low infrastructure cost requirements. Remove CSR friction to make your customers happier with more self-service options. Click - not code - to supercharge your 5G CCS and 4G OCS operations!

Do more, be better, and move faster, for less.

Sales Enablement, Partner Enablement, and Technology Trainer 

Industrial Strength Training, Consulting, and Development

*	Expert professional technical and sales enablement instructor
*	Experienced developer of training content, specializing in maximum ease of use and clarity
*	Detail-oriented, customer-obsessed, and resourceful team member with exceptional work ethic
*	Effective liaison between technical and non-technical stakeholders
*	Engaging and knowledgeable facilitator/presenter

Current Engagements:
* Society for Technical Communications (STC) Professional Technical Writer Skills for Improving Work Processes webinar series leader
* TC Energy (formerly TransCanada Corp) - Creating precision documentation templates for oil and gas industry leader to maximize accuracy and compliance (long-term direction: structured documentation in a CCMS)
* Workshops at STC Rochester and STC Philadelphia on automating Microsoft Word content analysis
* NAV CANADA - Automating high-volume content analysis and PMing team performing the discover and define phase of migrating to a component content management system (CCMS)

Recent Engagements:
* BlackBerry - Developing highly customized Salesforce training material for direct sales and channel sales audiences
* Thales Rail Signalling - Value analysis of documentation creation and revision

Owner

Precision Content Authoring Solutions Inc.

*	Customer success/customer support/customer training
*	Help customers along all stages of their content journey: From tickets to training, documentation to deployment, and onboarding to new opportunities
*	Building relationships with clients to measure and manage their success
*	Leading continuous improvement initiatives
*	Delivering structured technical writing training and product training using new training pathways, including micro-learning assets right out to in-person instructor-led
*	Tooling includes easyDITA, SDL, oXygen, etc.

Customer Success Lead

Sigma Systems

We make the invisible catalog-driven magic that lets you order and receive things you want from your communication service providers, like an Internet package for your house, or voicemail for your mobile phone. Coming soon - Smart Cities and so MUCH more!

I'm based in Toronto as part of a lean and global Knowledge and Learning team. We divided up our product stack to produce and deliver high-quality learning materials for our audiences in partnership with Product Management, Engineering, Development, Professional Services, and more. In addition to the learning material, I'm creating processes, documenting stuff, demystifying systems, and automating every little thing I can. :-)

Our first focus is instructor-led, due to the sheer bignitude of each product and the fact we customize for every engagement. However, more and more e-learning comes out of our shop all the time, and we're getting better every day!

Learning Consultant

Queen Street Yoga

Taught Sunrise Yoga to a group of highly motivated early birds over summer 2017, and started a new, gentle, end-of-week Sunset Yoga practice every Friday night. Very proud to say it has continued on after my departure from the city.

Yoga Instructor

Economical Insurance

Providing training and onboarding for various lines of business within the Underwriting teams. Shifting from a dependence on instructor-led training to a blended model with an emphasis on just-in-time and self-service learning.

Trainer, Underwriter Training

BlackBerry

* Creating and deploying 12- and 24-week sales training programs for new hire and experienced Account Managers and Technical Solutions Managers (TSMs)

* Emphasizing experiential education for 96 people in three cohorts of global new hires, each of which represent three to four different job roles with a combination of up to three weeks of in-person learning mixed with nine to 21 weeks of online learning plus mentorship 

* Planning, executing, and delivering week-long intensive value-based technical training specifically for TSMs with guest local and international subject matter expert lecturers

* Onboarding and cross-training TSMs from BlackBerry and post-acquisition Good Technology

* Assess technical knowledge needs, design course framework, develop courses, and execute at all levels (from products up to integration of Good Technology) under extremely rapid timelines using tactical and strategic education techniques

* Directly working with Go To Market leads, product managers, program managers, technical experts, and sales experts throughout the organization to ensure timely, relevant, and accessible online and in-person learning programs are created and deployed to gain maximum value and technical knowledge in the shortest possible time

* Evaluating and qualifying new Account Managers and TSMs on credibility and impact (presentation skills, product knowledge, and technical knowledge) from a customer perspective

* Write regular action communication notices for entire global sales force which involves extensive liaising with SME and getting buy-in from senior leadership

* Won Gold STAR award (highest standard recognition award within BlackBerry) for new hire training work, particularly the TSM training, within four months of starting role

Principal Instructor for all enterprise software platforms, such as BlackBerry Enterprise Service 10, and BlackBerry devices. Responsible for education of our global Authorized Training Partners who in turn provide enterprise software training to our customers and carrier partners.

Account manager for global ATPs outside of Americas. In addition to product knowledge and engagement, approve quotes, POs, resolve and escalate issues with technical items such as textbook content and labs, as well as customer escalations. Write communications to all global ATPs to ensure awareness and action on upcoming product developments and immediate issues. Manage quality program, trainer authorization, master trainer authorization, and act as the ATP representative back to BlackBerry for continuous improvement, driving the optimization of our learning materials. Responsible for discovering new business development opportunities.

I also manage BlackBerry OS and BlackBerry 10 hardware repair and software support training for BlackBerry Care. If your BlackBerry smartphone is not functioning the way you think it should, the people who will fix your device have to be trained to do it right. I manage and deliver the training for all global repair partners for New Product Introduction support, who ultimately train the in-field operators. All sessions and all delivery modalities (in-person, online, WBT) are addressed to global audiences in every time zone with significant attention paid to localization.

Subject Matter Expert for BlackBerry OS and BlackBerry 10 software-based troubleshooting in simple language - see http://www.troubleshootingtoolkit.com for an example. I'm the SME in a team of instructional designers, writers, and others who make BlackBerry smartphone troubleshooting easy.

Principal Instructor, BlackBerry Care

Global trainer, working with carrier partners, large corporations, and end users to unlock the tremendous value in the BlackBerry platform for their users, customers, and themselves.  In addition to the technology, sales training is provided to carriers in order that they may best understand their customer needs and requirements. I also ensure new trainers have the technical and training knowledge required to deliver our material correctly, effectively, and consistently.

Principal Instructor

Law Society of Ontario

(previously Law Society of Upper Canada)
* Created and delivered training materials for Lotus Notes migration from GroupWise for almost 400 users in two cities.
* Provided focused training for all desktop applications and AS/400 environment. 
*Managed all Lotus Notes database and VBA development by external contractors, including spam control and IdentiFiler, a document management system based in Word.
* Created Microsoft Office and Crystal Reports-based solutions to automate daily operations; increased quality, throughput, and consistency.
*Introduced and fostered a project management-based approach to planning and reporting among employees.
* Led rollout of Treo 600 and 650, to senior management.
* Rolled out Vision, a client-based event management system and managed its customization, including new functionality, web-based interface for users, and management reporting.
* Provided ongoing training and application support to deep levels for users and system administrators.
* Won first IS customer service award; only IS employee to receive award multiple times.

IS Application and Training Specialist

Gain the value of a highly trusted learning and development professional, instructor, and course designer with over 20 years' experience of bringing value through knowledge transfer. As well as being an effective liaison between technical and non-technical stakeholders, I am a skilled problem solver and troubleshooter. A proven quick and thorough learner, I bring engagement, passion, and authority to writing and presentations. If I don't know the answer, I know the person who does.

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