Zions Bancorporation

•	Lead, develop, and coach direct reports
•	Improve engagement and productivity by coaching team members across the Bank using results from Gallup's CliftonStrengths assessment; Do What Matters Most, and Stakeholder Centered Coaching techniques
•	Work with other leaders to provide leadership and support of project goals and deliverables
•	Serve as Agile Product Owner for the data migration team responsible for migration account data within the bank's core transformation project
•	Lead teams in the design, planning, and implementation of data migration strategies and technologies resulting in 99.99% of data being migrated correctly 
•	Lead teams in mapping, development, validation, and migration of nearly 2,000 unique data elements
•	Identify and set priorities, resolve critical issues, and ensure product backlogs are refined and delivered according to planned objectives
•	Work with other leaders to identify resource needs, perform quality reviews, and mitigate risks 
•	Anticipate, recognize, access, and mitigate risk to resolution
•	Build solid relationships to work closely with internal departments, management, and outside vendors to ensure project completion
•	Work in a fast-paced environment anticipating, creating, and managing change

Vice President, Banking Integration Manager / Leadership & Strengths Coach

•	An agile team member, serving as the customer proxy and is responsible for working with product management and other stakeholders. 
•	Provides team support in an agile environment while defining stories and prioritizing the Team Backlog. Plays a significant role in the focus of the agile team and will accept stories as completed.

Vice President, Agile Product Owner / Leadership & Strengths Coach

Leadership Amplified

Leadership development & business coach using Gallup's CliftonStrengths assessment as the foundation for creating a life by design and increasing the leadership capacity and confidence of clients. Coach and guide clients to be more engaged and productive using Do What Matters Most, 12 Principles of Highly Effective Leaders, 6 Step Process (problem-solving), and Stakeholder Centered Coaching.

Leadership & Strengths Coach

Marshall Goldsmith Stakeholder Centered Coaching

In a globally competitive environment leaders and organizations are looking to create a dynamic model of growing the next generation of leadership while advancing established leaders to even higher levels of success.  By systematically involving stakeholders we provide a measurable return for leaders and organizations.

Certified Executive Leadership Coach

Direct the activities of a software applications development function for software application enhancements and new products; oversees the analysis, design, programming, debugging, and modification of computer programs for commercial or end user applications, such as materials management, financial management, HRIS, mobile apps or personal applications products (e.g., spreadsheets, tax packages, personal finance programs). Analyzes and investigates applications engineering tasks and prepares design specifications, analysis, and recommendations. Interacts with project managers, marketing, sales, and users to define application requirements and/or necessary modifications. 
 
Essential Duties and Responsibilities:
•Collaborate with management team, Architects, Project Managers and Business Analyst for understanding the system’s
functional and non-functional requirements.
•Work with the Release Management team on multiple release plans at any given time, planning ahead for future releases.
•Work with Architects for the continuous improvement of software development best practices.
•Partner with the Account Management team to provide solutions to the client and proactively minimize future showstoppers
•Actively participate in the hiring of talented individuals to join our team.
•Work with PMO to plan projects and manage the implementation.
•Anticipate code problems and take corrective action to resolve and achieve success.
•Responsible for writing and performing annual staff reviews.
•Work with the Architects to simplify and improve existing technical methodologies.
•Oversee code development of the best practices.
•Communicate development progress throughout the company.
•Provide leadership and guidance to coach, motivate and lead team members to their optimum performance levels.

IT Development Team Lead

Leading effort to create ongoing leadership development training within the Ogden office. Organize IT work request queues for production support and non-project-related requests. Prioritize task assignments to align with enterprise release schedules. Streamline, standardize and automate audit (SOX, SOC2, PCI) processes for IT departments. Work with internal and external auditors to ensure proper data is identified, extracted and audited.
► Created leadership development program for managers and team leads in Ogden office providing leaders with regular training and learning opportunities.
► Decreased time to perform user access review by 90%.

IT Project Manager

Prioritize work requests and tasks for team members and collaborate with stakeholders at all enterprise levels. Supervise all staff development, including coaching, interviewing, hiring, training and retention. Collaborate closely with application development management for project assignment. Serve as primary point of contact for bank executives and staff for escalation of core system-related issues. Coach team members to improve performance, engagement and cross-functional collaboration. Standardize key data elements usage across divisions through analysis and conversations.
► Promoted to lead a team of business systems analysts/product owners managing up to 36 critical systems. 
► Increase revenue more than $1 million, the highest in the division, and reduce expenses more than $50,000 in 2016 by galvanizing team to identify, analyze and implement improvements in systems and processes.
► Increase team idea implementation rate to 76% in 2016, with 47% in 2015 and 25% in 2014, through clear, consistent messaging.
► Selected as principal owner of deposits data for enterprise-wide Data Governance Council because of in-depth understanding of deposit-related products and data.

VP, Business Systems Analyst Manager  - Core Systems

Led cross-functional project team and served as subject matter expert for assigned applications, systems and products. Analyzed requests and gathered requirements. Collaborated with Project Management Office personnel and application development staff to ensure projects adhered to software development life cycle standards within a waterfall environment. Functioned as the first point of contact for all production issues and directed root-cause analysis.
► Cut annual expenses more than $72,000 by identifying, analyzing, and designing process improvement solutions.
► Reduced expenses and processing time by more than 50% by collaborating with a key vendor.

Business Systems Analyst

Flying J, Inc.

Promoted to lead teams handling transaction claims and disputes, and to operations supervisor, and served as primary contact for Canadian partners. Gathered business requirements, validated, and tested all projects, and managed Jira system administration.
► Selected to lead the IT Project Steering Committee through weekly process of project assessment and prioritization.
► Implemented the company’s first remote workforce and became the primary technical point of contact for all remote employees.

Technical Operations Manager / Business Analyst

► Promoted to management team member for a 24x7 call center with more than 200 employees providing financial services support to transportation clients. 
► Planned and trained staff members on new program in two weeks in preparation for launch of strategic partnership with Shell Canada.

Operations Supervisor

► Promoted to manage all aspects of 24x7 helpdesk with 15 agents supporting more than 400 locations throughout North America. 
► Directed recruiting, hiring and team development to ensure all staffing needs were met. 
► Wrote basic scripts for agents’ use during troubleshooting to ensure timely issue resolution.

Helpdesk Manager

► Provided knowledgeable technical support to on-site personnel, including server, network, and other hardware.
► Performed on-site server installation throughout the U.S.

Senior Helpdesk Analyst

Ogden Publishing, Inc.

* Planned, coordinated, and directed quality control program designed to ensure continuous production of products consistent with established standards.
* Encouraged, through intermediate personnel, workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products.

Quality Assurance Analyst

Ultimate Computer Concepts, Inc.

Developed, maintained and administered client web sites and e-mail accounts
Met with clients to ensure proper implementation of design/development specifications

Web Developer/Support Analyst

MCMURRY, INC.

Offered customer service and reception for internal and external clients
Provided day-to-day operational support to all departments

Company Assistant

The Church of Jesus Christ of Latter-day Saints

Volunteer Representative

Passionate and experienced people leader with a proven track record of success in leading people and managing complex projects. Expertise in data migration, project management, leadership development, and coaching. Skilled in using technology to improve efficiency and productivity.

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