Morgan Stanley

Senior Investigator

•Manage Deposit Operations team which handles the firm’s physical checks and securities deposits.
•Assessing, devising, and communicating action plans to address operational risk and associated exposure.
•Ensuring all regulatory and internal business review and process audits achieve an effective rating and any identified process gaps are remediated through a set of KPI’s and KRI’s.
•Developing a strategic succession plan that fosters growth opportunities and provides career development through daily coaching and mentoring.
•Ensuring daily operating deadlines and quality control measures are met and kept within established service levels.
•Working collaboratively with other cross groups on projects and initiatives such as, bank and brokerage transactional integration workflow automation, and internal process automation.

Director

•Prepared and processed checks and security deposits.
•Conducted account research including transaction reviews and identifying discrepancies.
•Worked with various internal and external groups on the behalf of clients to resolve issues.
•Addressed account inquiries with sales team to resolve discrepancies.
•Conducted detailed account analysis when researching client inquiries.
•Processed enhancements along with UAT/SIT testing.

Wealth Management Operations Associate

E*TRADE

Analyst, Account Services Operations

TSR Consulting Contract
E*TRADE Financial Corporation
Deposit Operations Analyst

Lincoln Monroe Fund

•	Manage funds through multiple investment strategies including options, stocks, and ETFs
•	Analyze market trends and perform extensive research for prudent investment decisions 
•	Maintain personal office including data repositories, transaction files, and various administrative duties

Portfolio Manager

•	Perform comprehensive reviews, conduct new parameter testing, and analyze profiles within detection systems
•	Liaise with management to advise regarding fraud scenarios and provide recommendations
•	Facilitate new hire training, oversee cross-functional junior analyst work, and conduct quality control 
•	Handle recurring alert reporting, analyze department policies, and update procedures

Senior Operations Analyst – Fraud Prevention and Detection

•	Identify, prevent, and halt fraudulent activities via utilization of complex detection tools
•	Robust case management including account compromise, unauthorized trading, counterfeiting, and identity theft
•	Analyze new accounts and legal documents to ensure validity against public records sources
•	Coordinate with internal security partners to perform required investigations

Operations Analyst – Fraud Prevention and Detection

•	Processing an average of $2 - $4 million dollars in check and security deposits a week
•	Conduct account research including transaction reviews and identifying discrepancies
•	Work with various internal and external groups on the behalf of clients to resolve issues
•	Address account inquiries with sales team to resolve discrepancies
•	Conduct detailed account analysis when researching client inquiries

Deposit Operations Analyst

TD Bank

•	Sales, Account servicing and opening
•	Customer Service in person and over the phone
•	Daily report logging (debit cards, gift cards, branch wires, new business account and new personal customer entry)
•	Branch sales tracking
•	Inventory of all monetary instruments
•	Daily use of Excel (scheduling and variance reports)

Customer Service Representative

Custom Coach and Limousine

•	Reconciliation of banking reports and data processing
•	Organizing office space and files (including electronic)
•	Proficient with data entry and working with banking statements
•	Utilized QuickBooks daily to enter company information alphabetically

Office Manager

Valley Bank

•	Teller Transactions with data entry daily
•	Customer Service in person and over the phone
•	Sales, Account servicing and opening
•	Branch reconciliation with inputting confidential bank account numbers
•	Monthly audits for savings bonds sold and cash advances
•	Inventory of all monetary instruments (cashier checks, money orders, gift cards, debit cards, gift checks and traveler’s checks) and account numbers (checking, savings, IRA and certificate of deposit accounts) every month.
•	Branch sales tracking
•	Merchandise ordering
•	Daily ATM, coin machine, vault and personal cash proofing

Sales Associate/Bank Teller/Customer Service

RadioShack

•	Provided customer service with answering phones and greeting clients
•	Assisted with sales goals
•	Processed payroll and calculated hours for employees
•	Managed schedule for employee shifts
•	Trained new employees with policies and procedures
•	Tracked inventory, audited cash drawers, and ordered merchandise

Store Manager

•	Customer Service
•	Sales
•	Wireless Communications
•	Promotional Displaying

Sales Associate

Seasoned corporate professional with 10+ years in financial services. Specialties include Operations, KYC, Compliance, Fraud, Financial Crimes, BSA, AML, and overall process optimization. Motivated self-starter with entrepreneurial mindset coupled with penchant for efficiency and improvement. Effective communication skills, stakeholder engagement, and passion for collaborative synergy.

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