Amtrak

Business Services Manager - Law Department

Guidehouse

• Led consulting engagements with state and local governments with a particular focus on housing and transit authorities in the areas of government program design and management, organizational strategy, data and policy analysis, business process improvement, change management, compliance monitoring, communications planning, workforce development, and implementation support

• Managed all aspects of project administration including budget, staffing, contracting, workstream planning, client relationship, project oversight, and deliverables

• Effectuated the advisory’s proposal responses to request for proposals (RFP) put forth by state and local governments

• Created, conducted, and analyzed qualitative surveys for government staff audience to understand inefficiencies and improve work culture and drafted related communications to supplement change management activities

• Documented and mapped critical business processes to provide feasible improvement recommendations

• Developed and approved presentation materials and presented findings and recommendations to executive leadership, government staff, and the general public.

• Provided professional development coaching and performance evaluations to consultants and senior consultants throughout each year.

• Led the advisory’s proposal responses to request for proposals (RFP) put forth by state and local governments.

• Managed regional transportation accounts which included master service agreements, task orders, time and material, and fixed fee contracts.

• Participated voluntarily in internal programs related to promoting professional growth and connectivity, including onboarding mentorship for new joiners, event/seminar planning, and affinity network promotion

Managing Consultant, State & Local Government

Senior Consultant, State & Local Government

City of New York

•	Monitored entire $40M program budget, tracked spending patterns, and recommended program actions based on budget feasibility.

•	Responsible for procurement, contracting, purchasing, and complying with government contracting protocols for all agency functions.

•	Managed all types of agency contract and procurement vehicles including micro-purchases, small purchases, inter-agency MOU/MOAs, sole source purchases, open public bids, and task orders.

•	Authorized to represent and speak on behalf of the City of New York on panels, community events, and in correspondence with community leaders, vendors, contractors, and city officials.

•	Created and analyzed staff surveys to understand internal processes’ effectiveness and improve the agency’s culture.

•	Reviewed vendor invoices to ensure contract compliance, quality of good/service rendered, and timely payment of rendered good/service.

•	Organized inter-agency and public events which included permitting, venue selection, collateral printing and distribution, communications planning, and liaising with police and fire departments to ensure safety and security.

•	Developed presentation materials and presented findings and/or program activities to either city officials or the general public.

•	Advised on $19M grants program including crafting timelines, program deliverables, and creating grantee selection criteria.

•	Managed overall office operations, staff onboarding, physical and digital inventory, agency reporting to the Department of Youth and Community Development, and internal protocol and standard operating procedure creation.

•	Led agency response to COVID-19 and successfully operationalized the entire agency’s staff of 65 to full remote work capability.

Operations Manager, NYC Census 2020 

IE Business School

• Completed seven-week Social Impact Fellowship in Johannesburg, South Africa. Consulted for new, independent grade school Kgololo Academy.

• IE Fellow Scholarship recipient - worked concurrently with Global Alumni Relations to organize the annual Global Alumni Weekend (1000+ attendees).

• Elected Class Representative.

MBA Graduate

• Implemented largest U.S. municipal government ID program (IDNYC) with one million+ enrollees in the first two years.

• Supervised overall functionality, staffing, inventory, logistics, union adherence and operational efficiency of 10+ enrollment centers.

• Provided daily quality assurance and reporting for 10+ enrollment sites and performance evaluations of 25+ staff members.

• Managed intricate mobile units; two to four-week projects facilitated in Brooklyn & Manhattan’s most disadvantaged neighborhoods.

• Organized high-profile press and public relations events while representing city government daily in the field. 

• Served as first point of contact for city inter-agency and community organization collaboration.

• Integrated data analysis to streamline mobile unit host site selection and staff performance evaluation.

• Advised policy changes and trained staff to ensure uniform public messaging.

Intake Supervisor, IDNYC

Quintessentially Lifestyle

•  Oversaw 50+ corporate, private and white label accounts in English, French and Spanish.

•  Acted as personal assistant, logistics coordinator, event planner and calendar manager based on client need.
•  Coordinated with 50+ global offices to ensure seamless project completion. Worked out of offices in Paris, London, & Los Angeles. 

•  Advised and trained new employees in position duties and Salesforce/CRM system.

•  Conducted outreach and sales for new clients while maintaining 85% existing client retention rate.

Private and Corporate Account Manager

Creme de la Crepe Restaurant

•	Presided over all functional aspects including staffing, hiring, budgeting, FOH & BOH operations, inventory, health code adherence, and event planning.

•	Managed a team of 15 people in both the front and back of the house as well as vendor relationships.

•	Responsible for financial reporting and financial health of the business – reported sales, gross margins, cost of goods sold monthly.

•	Created communications to the public about events and promotions to increase awareness and online presence.

•	Organized, developed pricing, and produced catering events at various sites in southern California.

•	Provided customer service and issue resolution.

•  Devised marketing strategy by integrating social media and partnering with Visitor’s Bureau.

•  Reduced food cost from 30% to 22% over last six-month period of tenure.

Director of Restaurant Operations

Very proud member of Amtrak Law Department's Business Services team. Experienced leader of large teams with project/program management and business development experience in both private and public sectors. Consulting engagements have included organizational assessments and transformations, business process redesigns, technology tool deployments, and training program development for large housing and transit authorities. Prior direct public sector projects include the NYC Census 2020 and the NYC municipal identification program (IDNYC). Demonstrated adaptability by studying in Paris, consulting in South Africa, and sharpening strategy and socio-economic analysis during International MBA in Madrid.

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