Nick Quinn's Linkedin Analytics

I have 15 years of experience in delivering high quality Project Management and customer services. I am currently a Project Manager in the Sales and Marketing Operations team with SHR Group. Before I was with the Shopify eCommerce platform for 7 years, where I have helped to drive customer satisfaction, engagement and retention and deliver an exceptional customer-centric experience. I have comprehensive knowledge of multiple CRM and IT systems and have the ability to rapidly pick up and learn new software and systems. I’ve identified opportunities for product development and enhancements: - Achieved cost savings of $1M+ and reduced support debt through identification of community trends and creation of new processes, which significantly increased community engagement and retention. - Designed an effective training program which was rolled out by Shopify and is continually reviewed and amended for content improvements which has received recognition and positive feedback from all participants. - Created a database to provide valuable insights on customers and their requirements which is regularly accessed by relevant staff such as the Product Teams/Partner Teams. I am passionate in delivering exceptional customer service and thrive working with multidisciplinary teams as the customer advocate to proactively meet their needs.