John Holland

Information Technology Engineer

Suncorp Group

Companies: Sydney Metro, SunRice, Suncorp Group (Consultant)
							               
•	Assisting companies/ clients as per their timely IT needs and requirements 
•	Configuring and training on hardware, software, and application for new users
•	Providing IT assistance in agile projects ensuring the standards of IT infrastructures following contract policies and procedures
•	Liaising with internal and external IT teams to achieve business milestones 
•	Managing all stakeholder needs and proactively communicating on ICT concerns and computing solutions through positions including System Engineer, IT Support and IS consultant.

 Freelancer

•Client focused technical support and service delivery on various technologies, hardware, software applications, and platforms including resolving tickets.
•Use of Active Directory, user and computers, and security groups, knowledge on operating systems compliance as well as exposure to TCP/IP networks.
•Testing and documentation of the new software or system regarding their limitation, user experience, and compatibility in business and creating a report.
•Assessing device health summary, their specification, and application functionalities using various tools including Flexera and Aternity.
•Co-ordination and professional communication with third-party vendors on their associated products and services including HP, Dell, Optus, Telstra, Fuji Xerox etc.

Information Services Technician

Marriott International

•	Interacting with guests and internal staff assisting on IT products and services 
•	Serve as the first contact with customers who need technical assistance via the phone or email
•	Following specialist instructions and performing in accordance
•	Technical documentation and hardware configuration
•	Customer service and resolution of issues with troubleshooting

Information Technology Analyst

The Star Entertainment Group

•	Responsibility to create a lively and thrilling experience for customers 
•	Demonstrated understanding of gaming procedures
•	Perform technical and functional gaming duties as per casino regulations.
•	Maintain game speed consistency by handling cards, chips, money, dice and other equipment efficiently.
•	Create an enjoyable and fun atmosphere by attending the player’s needs.	
•	Communicate with floor/assistant managers regarding customer requests and or issues.
•	Reporting of unlawful, illegal and unauthorised behavior to relevant gaming managers.

      The motto is: Live it, Bring it, Own it, Deliver it

 Gaming Dealer

Vortex Infosys Pvt. Ltd.

•	Providing online customer service solutions 
•	Promoting business activities through various forms of social media
•	Online selling of products and service including website
•	Documentation of the client issues to the upper level regarding Search Engine Optimization (SEO) and security concerns.

Sales Agent

Results-oriented and a competent individual having work experience in the dynamic organisation in positions including Software Engineer, IT Analyst, Desktop Support and Digital Services Technician where I am consistently looking further to enhance my skill sets acquired also possessing a degree in Computer Software Engineering. I consider myself to be enthusiastic and dedicated IT professional placing a strong value on customer service, team culture, and technical excellence.
IT Service Fields: Project Management, Civil Engineering, Geosciences, Digital, Architecture & Design, Environmental.

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