Sprinklr

Implementation Manager

• Lead the full lifecycle of a Sprinklr project: Business Analysis, Functional Specification, System Design, Platform Configuration, Testing, Training and defining Support Procedures.

• Establish a relationship built on trust with all Client Stakeholders.

• Assist the Sales Team in supporting new Business Growth.

Senior Implementation Consultant

Murex

Senior Murex Back-Office Area Specialist: Finance and Repositories modules

Relevant skills acquired:

• Conducting module-specific trainings to internal and external stakeholders
• Working in a cross-functional Agile team - Scrum framework
• Being involved in every stage of the Product Life Cycle and ensuring that the product is built the right way
• Designing and executing test plans based on the Product Acceptance Criteria and Customer Needs
• Learning and developing on a broad scope: Functional, Technical, Product, Finance and Testing
• Jira for Issue and Bug tracking, Agile Project Management
• Automated testing: XML based Macro tests, Onyx MTS data driven tests, FitNesse, Cucumber, ETL
• Manual Testing

Senior Software Test Consultant

Software Test Consultant

• Teaching German for beginner levels A1-A2-B1.
• Helping school/college students with homework and exam preparations.

Private Tutor

Technica International

Electrical Draftsman Trainee

Start Living Right Gym

Fitness Instructor

Grappem

Team Leader

MAN Enterprise

Electrical Engineering Intern

Dunkin' Donuts Lebanon

Barista and Cashier

Österreichisches Bundesheer (Austrian Armed Forces)

Gefreiter

• Implementation Manager (SaaS) at Sprinklr, helping companies deliver human experiences to every customer, every time, across any channel.

• Unified customer experience management (Unified-CXM)

• Ex- Senior Murex Back-Office Area Specialist

• Experienced Software Quality Assurance Consultant in the Fintech industry

• German Language Tutor

• Graduated with a Bachelor of Electrical Engineering from the Lebanese American University in Byblos, Lebanon

• Sports & Physical Fitness enthusiast holding certifications from World Rugby and Inspire Fitness Academy in Beirut, Lebanon

Nationality: Austrian / Lebanese

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