TOTVS

Significant experience in providing technical support to system users, playing a key role in clarifying system routines and integrating the NDD webservice through daily database queries and manipulations.

Proactive and efficient management of new service calls, strictly adhering to established department processes.

Diligent recording and timely resolution of support tickets, extensively utilizing SQL database to ensure operational consistency and effectiveness. Close collaboration with various teams to actively address and monitor customer requests.

Continuous commitment to improving operational procedures, including regular review and updating of knowledge base, as well as researching and proposing innovative solutions for process optimization.

Leadership in designing and implementing a project for creating personalized signatures, utilizing JavaScript, HTML, and CSS to meet the needs of all TOTVS Supermarkets support. Additionally, developed a support tool for the electronic documents team (eDocs) to streamline and expedite access key verification.

Initiative in creating a project for distributing banners with monthly updates and campaigns, aiming to enhance communication with customers and raise awareness about the services offered.

Support Technician

Benner/RP

As a member of the support team, I assist customers in using the Benner software, providing phone support and utilizing databases for queries and analysis. I handle customer inquiries, resolve issues, and collaborate with the development team to implement software corrections and improvements based on customer feedback. Additionally, I conduct training sessions, install and configure software, and provide on-site consultations for system implementation. I also offer infrastructure support when needed and contribute to the onboarding and training of new employees.

ERP Support Analyst

OuroWeb

I gained experience in Kanban methodology during my first job, utilizing it for project analysis. Additionally, I participated in daily and weekly planning meetings with developers to learn the basics of the Scrum framework.

My responsibilities included conducting comprehensive tests on the company's mobile application for functionality, performance, and compatibility. I also handled documentation and managed hospital materials related to the application. Through effective project collaboration and a focus on process optimization, I contributed to successful project outcomes.

QA Tester

R3 Grupo

My first job was a valuable opportunity to learn and grow professionally. During that period, I took on new responsibilities and challenges, allowing me to develop important skills.

I made the most of that experience, seeking knowledge and dedicating myself to my work. I consider that period crucial for my personal and professional development.

Apprentice

I'm a technology enthusiast with a strong passion for innovation and continuous learning. Currently pursuing a degree in Computer Science at Estácio, I actively seek opportunities to enhance my technical skills and develop effective teamwork.

Driven by challenges, I thrive in collaborative environments where I can contribute to creating innovative solutions. Apart from my professional pursuits, I find joy in music, traveling, and a good cup of coffee.

I strongly believe in the power of every experience as a catalyst for personal and professional growth. Always on the lookout for new challenges, I am eager to connect with like-minded individuals who share similar interests and values. Let's build a network of relationships that can help us achieve our goals together.

Taplio

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Taplio

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