Lids; NBA Store

Conduct orientation sessions and organized on-the-job training for new hires. 

Communicate consistently with store personnel to insure understanding and compliance with standard operating procedures. 

Provide timely responses to employees who have HR related questions, and works with Payroll, Benefits, Onboarding, and other HR functions to obtain the required information to resolve the request. 

Coaches, counsels, and guides managers before the execution of employee disciplinary actions. 

Provide consistent assessment of each associate’s sales performance and work within the store to give feedback on areas of strength and opportunity while keeping in line with Company objectives.

Adhere to current visual guidelines including proper merchandising, signage and store cleanliness.

Maintain strong product knowledge for use in selling, merchandising, and giving feedback as requested.

Oversee and administer various human resources plans and procedures for all in-store personnel. 

Create monthly scheduling for 100 person staff-part/full time 

Respond to employee relations issues such as employee inquiries.

General Manager

NBA Flagship Store, Fanatics, Inc.

Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume. 

Performed investigations on market flows to identify seasonal trends and forecast consumer needs. 

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.  

Promoted professional growth and facilitated talent development of each associate to drive performance excellence.  

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. 

Performed investigations on market flows to identify seasonal trends and forecast consumer needs.  

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Assistant General Manager

NBA Flagship Store, Fanatics Inc.

Create schedules that provide proper store coverage and are within the Company guidelines for wage control.
Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes and conducting product counts.

Open and close the store as required.

Department Manager

Conducted orientation sessions and organized on-the-job training for new hires. 

Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.  

Worked with Kronos to manage staff payroll and scheduling. 

Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.  

Trained staff during demonstrations, meetings, conferences and workshops.

Human Resources Assistant

adidas

o	Assist with recruitment, onboarding, training and development. 
o	Maintain employee files. 
o	Provide full-function support to HR Assistant Store Manager as well as other managerial staff.
o	Assist with processing documents i.e. W-4, I-9, Affirmative Action and Pay Election.
o	Organize and carry out general operational administrative tasks.
o	Serve as an intermediary for associate questions and concerns while upper management is unavailable. 
o	Set up schedules for over 120+ staff.

HR Assistant

Old Navy

•Implement key visual themes throughout the store. 
•Support the store to exceed all merchandising goals and consistently deliver on in store presentation.
•Creating a positive and enjoyable shopping experience for customers.

Visual Merchandiser

•Receive and count working cash at the beginning of shift; Balance currency, cash, and checks in cash drawer at the end of shift.

•Explain, advise on and promote bank products and services to customers: Answer inquiries regarding checking and savings accounts and other bank related products; Referring new accounts to Customer Service Representatives. 

•Perform specialized tasks such as preparing cashier's checks and personal money orders.

•Process deposits, withdrawals, receive and verify loan payments, mortgage payments and utility bill payments.

Bank Teller

•	Greet customers and ascertain what each customer want and needs.
•	Provided outstanding customer service
•	Helped set up floor and window displays as well as mannequins to better maximize sales
•	Describe merchandise and explain use, operation, and care of merchandise to customers.

Stock/ Visual/Sales Associate

Likeable Media

* Work on various accounts connecting brands with social media.
* Create ads for various clients on Facebook.
* Responsible for client's Facebook and Twitter pages; responding to comments 
and posting statuses and pictures.
* Create and monitor contests for different clients on their Facebook and Twitter pages.

Intern

FunFuzion

Served food and drinks to guests.
* Greeted and accompanied party guest to and from party activated, 
enhancing the overall party experience.
* Emcee: Conducted interactive shows for birthday parties.

Party Hostess/ Emcee

Jibe

Edit job criteria for major companies making sure there were no errors.
* Searched for possible candidates for job postings.
* Categorized jobs and their criteria by field.

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