CrowdComfort

Customer Success Manager, RevOps

6sense

Senior Customer Success Manager

- Top Growth CSM - 2022
- 153% NRR, 89% GRR + 150% Upsell Quota in 2022

Customer Success Manager

Crowdly

Promoted from Customer Success Specialist in 2020.
• Manage a rotating client portfolio of some of the biggest brands in
the world including 7-Eleven, KitchenAid and Gerber.
• Plan and execute strategy sessions for customer growth and
retention.
• Collaborate with sales and product teams to discuss ongoing
improvements to practices and software.
• Organize internal Customer Success processes for more efficient
program management.

Customer Success Specialist

FastPay

• Managed the day-to-day relationships and strategic goals of 12
media agencies.
• Compiled and analyzed data for monthly and quarterly spend
projections.
• Assisted with the implementation of new customers after the sales
process.
• Prepared for and ran internal meetings to discuss customer
performance.
• Documented business processes and analyzed procedures to align
with changing business needs.
• Improved business direction by prioritizing customers and
implementing changes based on collected feedback.

Business Analyst

AnchorOps

*AnchorOps was acquired by FastPay in December 2017*

Radiancy

-Managed social media accounts for two brands, with thousands of followers on each platform including Facebook, Twitter and Instagram.
-Proposed and initiated digital marketing plans to grow the social media followings.
-Created a content calendar for both brands.
-Assisted in production shoots.
-Copy-edited text for a new website. 
-Researched competitor products.
-Helped launch a new brand of products.

Marketing Intern

Chi Omega - Iota Beta Chapter

-Managed all social media profiles.
-Created engaging content for social media.
-Lead the 10 person marketing team.
-Planned and executed display set ups for all marketing events throughout the year.
-Created a new website and Tumblr page for the chapter to increase digital presence.

Marketing Chair

Rent The Runway

-Marketed the brand to the target demographic of college aged women. 
-Worked with the team to strategize new and creative ways to market the brand.
-Recognized as one of the highest achieving on-campus teams in the country at Rent The Runway's annual capstone event in New York City in April 2014.

Intern

Marketing enthusiast with a passion for customer success, strategy management, international business and travel. Experience managing a CS portfolio with some of the biggest brands and media agencies in the world. Undergraduate background in Sociology and Communication from the University of Massachusetts, Amherst and currently pursuing an MBA at Suffolk University. Always looking for my next adventure.

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Nicole Picariello, MBA

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Nicole Picariello, MBA

Want to drive more opportunities from LinkedIn?

Nicole Picariello, MBA's Linkedin Analytics