Cutting Edge Pediatric & Adult Therapy

Director of Mansfield Operations

DICK'S Sporting Goods

-Trained associates on store guidelines & procedures
-Managed payroll & helped coordinate schedules
-Created & maintained employee records
-Achieved metric goals beyond company standards
-Resolved customer & employee issues
-Established firm relationships with clientele

Administrative Assistant/Customer Service Specialist

A to Z Pediatric Therapy

-Scheduled evaluations & assisted in setting treatment
-Monitored monthly eligibility runs at the beginning of each month
-Verified insurance for potential clients
-Maintained various spreadsheets for reporting, tracking, & informational purposes
-Prepared paperwork for doctor & insurance authorization
-Acquired pertinent information from clients to provide to therapist prior to evaluation
-Bridged the gap between office and therapists

Intake Representative

MHMR of Tarrant County

-Created scheduled for physicians
-Provided daily assistance with mental health patients
-Monitored the phone lines
-Maintained client records
-Prepped & closed charts out for the days business

Clinical Service Representative

Garden Ridge

-Ran customer service desk
-Resolved customer issues
-Trained associates on cash registers
-Assisted in floor moves & merchandising
-Stocked merchandise & helped distribute freight
-Balanced cash tills & did daily deposits
-Reported damaged, store use, & store loss merchandise

Front End Manager

The Disney Store

Customer service, training, sales, metrics. Maintain the organization of store & keep inventory. Managed freight flow, trained cast members,  & budgeted payroll.

Lead Cast Member

Director at Cutting Edge Pediatric & Adult Therapy | Administration | Organization | Healthcare

Professional healthcare administrator skilled in project management, process improvement, customer service, interpersonal skills, & confidant in decision making.  Well versed in HR, ability to conduct training procedures, mentorship, strong leadership skills with the ability to adapt well to change.

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