Nicole Klug

Freelance

Clients including:
• Canadian Medical Association
• Campari Canada
• MOD
• Ogilvy Canada
• Ogilvy Health 
• OpenGravity

Operations Consultant

Clients including:
• FCB/SIX 
• Field Trip Health
• Five Star
• Hilroy
• John St
• Gravity Partners
• KBS+ 
• Media Logic
• Ogilvy
• Public Inc.
• Rogers
• Theo
• Traffik Group
• Zulu Alpha Kilo

Brands including:
• AVIVA
• Boston Pizza
• Bioré
• Corby
• Invest in Canada
• John Frieda
• KFC
• Kimberly-Clark
• Koodo
• MVP Healthcare
• Ontario Power Generation
• Paccar
• TD
• TELUS
• Tim Horton's
• RBC
• Rogers Digital
• Sleeman
• Sobey's
• Tangerine
• Tim Hortons
• Toyota

Senior Project Manager

Aging TLDR

Partnering with Canadian geriatric brands and services to help caregivers in the Greater Toronto Area.

Co-Founder

Customer Voices

Customer Voices is a specialized B2B service that empowers businesses to align their offerings with genuine customer needs. 

Clients including:
• American Packaging Corporation
• Stripe
• Veterans Affairs Canada
• Field Trip Health
• Rose Rocket
• RBC
• USG
• Equinix
• Telus
• Meta (Facebook)
• American College of Surgeons
• Haworth
• Wattpad
• Smooch.io (formerly SupportKit)
• EagleView
• MyLawBC
• Univision

Idea Rebel

Managed the creation and delivery of the new, responsive web designed keurig.ca under strict time constraints with a small team of resources in Vancouver, Toronto, and Montreal. Presented and supported positive updates to project intake and workflow that would enable clarity, transparency, and alleviate bottlenecks in the PMO pipeline. Championed fair and ethical leadership within all levels of the business.

Tasks included:
- Managing day to day budget, timeline, resources, reporting, and overall delivery of keurig.ca.
- Oversight on all projects under the program.
- Team leadership and day to day management of the PMO.

Program Manager

Mosaic Sales Solutions

Researched, curated, scoped, managed, and launched innovative internal projects to enhance company profit growth, employee satisfaction, and retention. Evangelized and communicated project vision and capabilities to internal and external customers at all levels. Defined go-to-market strategies and execution of project launches. 

Tasks included:
- Market and competitive analysis and leveraging existing data to identify opportunities. 
- Translating opportunities into product strategy and tactical roadmaps. 
- Concept development of scalable products and solutions that delivered on key business and revenue objectives. 
- Managing roadmaps working with stakeholders to understand, prioritize, and define requirements.
- Partnering with developers and business partners to ensure timely and high quality delivery of products that support our overall business strategy and goals. 
- Drive, monitor, and report KPI's and other metrics for all innovation projects.

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Nicole Klug's Linkedin Analytics