Hillcrest Group

•	Partnered with creatives to develop a go to market strategy supporting sales and business growth
•	Developed new business opportunities for solutions and services via proactive cold-calling and email campaigns targeting high-level decision makers
•	Secured four contracts for client increasing annual sales by $2M 
•	Served as primary account liaison building relationships with existing and prospective partners ensuring prompt responses, reporting and communication

Sales Professional

Cartridge Actuated Devices

•	Managed strategic relationships with B2B and government customers drove sales to $11M in revenue ensuring client satisfaction and continued business opportunities

• Acted as a trusted advisor and Subject Matter Expert uncovering customer needs, requirements, and requests, driving a 9.2% increase in upsells through new contracts adding $1M+.

•	Promote sustainable partnerships with customers, acting as a trusted advisor and subject matter expert uncovering customer needs, requirements, requests and pain points driving an increase in upsells and new contracts averaging $1M+ YOY

•	Generated new business opportunities and expanded sales pipeline through company research and direct outreach to business owners and executive-level prospects via outbound communication, cold calling and email

•	Collaborated with cross-functional teams including Engineering, Sales, Purchasing, Quality and Product to ensure on time deliverables and a high-quality customer experience

•	Implemented the internal rollout of a SaaS solution Smartsheet, onboarding 25+ staff members resulting in improved collaboration, KPI visibility, and increased on-time delivery by 30% producing a savings of $2M

•	Led a team of three project managers/engineers, established a formal project management process creating customer-facing documentation for kickoff meetings, ongoing stakeholder communication, cost trackers, milestone and deliverable checklists

Senior Program Manager

Subsystem Technologies, Inc.

•	Managed a DOD account/contract (Picatinny Arsenal) client solution representing $19M revenue

•	Led a customer enablement strategy onboarding 150+ staff on MS project web application and served as the internal champion, providing ongoing technical support and overseeing adoption, user experience, and satisfaction goals

•	Revamped internal processes and enforced adherence to process flows producing via training which resulted in a 38% improvement in overall efficiency 

•	Oversaw the management of various integrated project teams, collaborating across Engineering and Leadership teams. Communicated with customers weekly to create risk mitigation strategies, understand pain-points, and ensure goals were met

•	Improved NPS scores by 30% by providing support for customer solution, creating training, and developing customer-facing assets that provided better visibility into progress towards desired business outcomes

•	Gained various letters of recommendation as a result of positive experience with clients

Project Consultant

Fiserv

•	Recruited for project backlog, developed customer journey map, managed projects, implementation, and onboarding of fintech solutions for a portfolio consisting of 28 banks and credit unions

•	Salvaged a failing project for a key banking customer, serving as implementation specialist for a software upgrade, resulting in $500K expansion revenue securing additional business and 10 year contract

•	Authored and updated MOPs and influenced training to narrow knowledge gaps and enhance resource utilization, reducing average project lifecycle and onboarding time by 24%

Implementation Project Specialist / Consultant

T-Mobile

•	Led the rollout of an internal proprietary ticketing system, hosting live training sessions, serving as voice of the customer collaborating with product to prioritize feature requests and developing enablement documentation, ultimately driving 200+ end users to adopt

•	Spearheaded the development of an org-wide project archive, implementing a new project milestone, the post implementation review to inform improvements for future projects

•	Contributed to a ~23% reduction in customer churn by overseeing project planning, documentation, and process design roadmap supporting the 4G LTE network rollout providing coverage in 116 metro areas

•	Managed the server pooling/media gateway rehome initiative that enabled data redundancy reducing call issues by 40%

Project Manager / Engineering

•	Led the coordination and rollout of the Alcatel call server implementation, testing, and provisioning for enhanced call routing nationwide

•	Collaborated with provisioning managers to create a new internal audit process for PSTN routing resulting in $1.2M cost savings

•	Partnered with telco carriers, developed an escalation plan and report which led to the implementation of copper to fiber rolls improving service by 35% contributing to an expanded customer base creating $5M revenue

•	Held prior roles at T-Mobile, consistently promoted for achievements

Project Coordinator / Engineering 

Transformational Leader Experienced in Process Improvements, Customer-Facing Success, & Client Relations Management to Deliver Innovation & Drive Revenue

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