Block

Head of Sales Engagement Strategy for Square

Stack Overflow

-First Enablement leader focused on post sales enablement. 
-Responsible for building and running Onboarding, Everboarding and Upskilling programs for Customer Success. Built first New Hire track for CSMs. Improved ramp time to productivity. 
- Train, measure, and reinforce Force Management's Command of the Message methodology for post sales team.
- Tech stack expert in Lessonly LMS, Gong, Catalyst, SalesForce.
- Program managed Customer Journey to improve retention and expansion, including internal RACI between pre and post sales.

Sr Mgr Enablement, Customer Success

Drift

- First enablement hire to build post sales enablement (including Onboarding, Everboarding, Upskilling).
- Program manage, train and measure Customer Journey milestones, and internal Sales to CS handoff RACI.
- Train, measure, and reinforce Force Management's Command of the Message methodology for post sales (through Command Center and SalesHood platforms).
- Tech stack expert in Gong, Highspot, SalesForce, GainSight, Looker, Drift platform, and Schoox LMS.

Sr Manager of Productivity and Enablement- Customer Success

Udemy

- Concentrated focus on Udemy for Business
-Create and deliver Onboarding programs for multiple, global, sales roles including SDRs, ADRs, AEs and Managers, as well as for CS roles including CSMs and CSAs
-Continuous enablement of all Sales and CS roles to boost productivity and revenue increase by leveraging best practices, sales methodologies, sales productivity tools across multiple learning modalities.
- Cross functional collaboration to connect Sales and CS to Product, Marketing, etc
-Leverage the Udemy and Udemy for Business learning content to provide best in class learning for the teams.

Sales Enablement and Productivity Manager

- Assist in sales of IBM Cloud Video and Watson Media products and services with the WW IBM Cloud teams
- Create and deliver training materials and presentations to WW IBM sales and partner teams 
- Influence revenue for sales and partner teams for WW IBM Cloud Video and Watson Media 
-SME for Cloud Video and Watson Media portfolio

WW Sales and Partner Enablement Lead

Ustream, Inc., an IBM Company

-Manage, train, and support a team of Inside Sales, including SDRs and AEs.
-Establish and enforce Best Practices for both inbound and outbound prospecting as well as lead qualification and generation.
- Oversee and assist in complete sales cycles.

Director of Sales

Rainmaker Systems, Inc.

•	Effectively recruited and managed a team of up to 8 global Inside Sales team members responsible for generating sales qualified leads (SQLs) for outside/field sales directors, resulting in an increased sales pipeline from $250,000 in Q1 2014 to $3.5M in Q1 2015.
•	Provide direction to inside and field sales team members for best practices in lead generation, prospect nurturing, and sales processes.  Started Q1 2014 with 20 SQLs per Inside Sales person and growing to 40 SQLs per person in Q4 2014.
•	Responsible for managing and nurturing strategic sales relationships with top account Hewlett Packard, as well as manage and oversee the client contract renewal process having Inside Sales close renewals under $100,000.
•	Successfully execute client retention strategies, including uplifting failing programs and implementing cross-sell and up-sell campaigns, resulting in a 2014 80% renewal rate.
•	CRM administrator for SalesForce.com and Sugar CRM.

Director of Sales and Inside Sales

Rainmaker Systems

Responsible for net new client acquisitions, current client expansions and renewals. Create and execute demand generation plans for continued sales strategies.  Manage Inside Sales efforts.

Director of Sales, SaaS Solutions

Managed global team of Inside Sales reps; SFDC admin; marketing automation; demand generation.

Inside Sales Manager

Demand generation on behalf of customers, including cold calling and emailing to set appointments for technology companies such as Microsoft, Sun, and HP.

Business Development Associate

Highly motivated, forward-thinking leader with 20+ years of experience in technology/SaaS sales.  Energetic and driven goal achiever, focused on team success and revenue growth.  Reliable and effective director with 8+ years of experience managing Global Inside Sales teams.

Specialties: Revenue Enablement, Sales Training, Coaching, Sales Methodologies, Competencies, Customer Journey, Tech Stack Implementation and Adoption, Sales Leader, Seller, Cross-functional Collaborator, Project Management

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