eXp Realty

Professional Realtor

LB Property Solutions, LLC

Principal

Agile Health, Inc.

Healthcare Analyst

•	Developed a functional requirement document of the front-end Sherpa system to serve as a contract between developers and clients.
•	Created a user guide of AS-IS messaging system for training future customer service representatives.
•	Collaborated with Health coaches and Business analysts to streamline member responses on the frontend messaging system to improve productivity.
•	Created benchmarks of customer service’s day to day activities to provide a framework of capacity that can be handled for future programs.
•	Facilitated automated message uploads through UI path to increase efficiency among Business analysts.
•	Compiled a repository of standard messages sent out for member specific programs to streamline customer representative activities.
•	Designed an excel dashboard of in-progress Client programs for message uploads to enable better decision making.
•	Measured impact of existing user stories in the pipeline to prioritize deployment in future releases.
•	Worked with Clients to design a message curriculum for Healthy Living programs to reduce re-admission rates in hospitals.
•	Conducted testing prior to Go-live to ensure accurate message scheduling for a two-month time period.
•	Encouraged a mindset of cross-functional problem solving, program co-ordination, continuous exploration and value delivery for our customers and the business within the organization.

Businesss Analyst

UnitedHealth Group

•	Partnered with developers to automate manual processes, saving time and money while decreasing errors. Credited as a primary driving force behind a 5% increase in efficiency.
•	Re-designed the front-end ‘Maestro software’ to enhance Agent–Member interaction on inbound calls resulting in savings of $440,000 within the Customer Service frontline staff.
•	Worked with back-office teams to reduce re-work caused by 2500 frontend employees on customer inbound calls; resulting from insufficient information collected and outreaches made to subsidiary teams.
•	Gathering and documenting business requirements through lean tools and translating it to the development team to formulate streamlined processes and softwares for the end-user.
•	Worked on re-designing a ‘Benefit Intent review process’, comprising of 15 teams formulating a Benefit plan for Group retirees. Reduced iteration of changes made upstream to cut down multiple downstream adjustments resulting in 30% decrease in TAT.
•	Optimized existing claim adjudication and auditing processes by identifying and removing gaps in efficiency.
•	Single point of contact between Client and IT groups from solution planning to sizing and fulfillment.
•	Performed and assisted with time studies to measure the metrics of current processes, work standards for improved processes, and capacity change from improvement implementations.
•	Lead conversations with organizational leaders to establish, develop and understand business requirements, project strategies and cost-benefit analysis.
•	Used statistical analysis tools to analyze performance data and recommend optimum production levels.
•	Designed a process to monitor workbaskets, rapidly recalibrate performance goals and set optimum production standards  that reduced ad-hoc requests from internal customers.
•	Created process maps and used statistical tools to identify gaps in the process, automation opportunities, improve handle times, reduce turnaround times, and improve throughput.

Senior Business Analyst

AT&T

•	Assisting AT&T with the launch of their 4G LTE network across the United States (over 10 cities)
•	Managing, gathering and preparing daily performance reports of 9 RF Engineers along the East Coast. 
•	Saved $2000 per month by defect reduction and process improvement.
•	Reduced transportation cost by 20% using vehicle routing to calculate shortest path around base stations. 
•	Created and defined standard work for the technicians, including recruiting and employee development.
•	Calculated the optimum inventory level and replenishment needs for testing.

Project Manager

MBH Pumps Pvt Ltd

•	Coordinate quality control objectives and activities to resolve production problems; Implemented  FMEA, Kaizen, DMAIC processes, SPC and lean methodologies for work flow improvement.
•	Designed and created assembly drawings, including bill of materials and detail drawings, for work holding equipment, primarily special jaws, chucks and tool holders.
•	Solicited feedback from machine operators and builders to develop high quality and cost effective designs. 
•	Direct Cost saving of INR 2,137000 (Approx: $48568) per annum through plant layout and forecasting.
•	Improved productivity by 28% due to Kaizen and 5S implementation.
•	Based on the raw material and finished goods consolidation analysis, simulations were created using the 
simulation software Arena 5.0™
•	Provided suppliers with comparative data and metric performance for the purposes of executing improvement projects.

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