T.I.M.E. (Triumphant Institute of Management Education)

As Head of Operations, led initiatives to optimize operational efficiency and enhance customer experience through digital transformation. Streamlined processes by implementing innovative digital solutions, reducing costs and improving service delivery. Leveraged data analytics to identify and resolve customer pain points, resulting in higher satisfaction and loyalty. Coordinated cross-functional teams to deploy new technologies, ensuring seamless integration and enhanced user experience. Fostered a culture of continuous improvement, aligning operational strategies with customer-centric goals for sustained business growth.

Head of Operations

As Head of Department Planning, led strategic planning and execution to align departmental goals with overall organizational objectives. Oversaw the development of detailed plans and budgets, ensuring efficient resource allocation and timely project delivery. Utilized data-driven insights to forecast needs, manage risks, and drive continuous improvement. Coordinated cross-departmental efforts to streamline operations and enhance productivity. Fostered a collaborative environment, guiding teams to achieve optimal performance and meet key milestones.

Head Of Department

As a Product Operations professional, I streamline and optimize product lifecycle processes to enhance efficiency and drive business growth. I manage cross-functional teams to ensure seamless product development, launch, and performance. My role involves analyzing data to identify areas for improvement and implementing strategies to resolve operational challenges. I collaborate closely with product managers, engineers, and stakeholders to align operations with strategic goals. Committed to delivering high-quality products and enhancing overall operational effectiveness.

Product Operations

As a Product Coordinator, I oversee the end-to-end product development process, ensuring timely delivery and alignment with market needs. I collaborate with cross-functional teams to manage product launches and streamline operational workflows.

Product Coordinator

As a seasoned Customer Experience Manager with 17 years of experience, I specialize in creating and executing strategies that drive customer satisfaction, loyalty, and growth. I have consistently led cross-functional teams to deliver exceptional customer service and innovative solutions. I excel at identifying customer pain points, implementing effective feedback systems, and fostering a customer-centric culture. My proactive approach and strong analytical skills enable me to anticipate market trends and continuously improve customer journeys. Passionate about transforming customer experiences, I am committed to building lasting relationships and driving success for both customers and the organization.

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Niharika Swaminathan's Linkedin Analytics

Niharika Swaminathan

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