Make

• Support the executive team and leadership with project progress updates and strategic recommendations.
• Within one month, conducted a thorough analysis of the operating model, covering processes and the systems landscape, leading to the proposal and implementation of a strategic solution to enhance operational effectiveness.
• As a panel speaker at the AI Webinar, provided valuable insights on integrating AI services using the Make platform to improve customer service.
• Contributed to the organization of the 'Make Waves' conference at Munich Airport, significantly contributing to its success.

Strategy & Operations Manager

Deloitte

Global Automotive Company (Salesforce Sales/Service Cloud - Global rollout)

• Designed and delivered end-to-end customer journeys for case management for a global automotive company.
• Conducted process flow and requirements analysis for AI implementation.
• Performed KPI analysis and mapping for an automotive group, alongside proposing a unified set of KPIs for the entire group.

CRM Product Business Analyst

Etoro Group Limited
(Salesforce Service Cloud implementation - Global rollout)

• Responsible for requirements analysis, custom configurations, deployments (VS Code, GitHub, SOQL), test case design, test process improvements, and issue backlog management.
• Created process analytical documents and prepared functional specifications.
• Conducted User Acceptance Testing and presented solutions to the customer. Delivered mapping of support processes and their optimization.
• Designed support documentation as part of the knowledge base, translating technical processes into high-level business process maps.
• Contributed to case management efficiency, improvements of support processes and knowledge base, analysis and testing of chatbot and WhatsApp functionality, and the development of platform extensions.

BizOps Salesforce Technology Consultant

• Collaborated closely with the Senior Management Team and Directors to prepare commercial offers and demos in response to customer RFPs.
• Successfully delivered demos and presentations to target customers, ensuring their requirements were met.
• Represented the Deloitte brand at various conferences.

Salesforce Consultant (Internal Assignments)

RENOMIA, a.s.
(Salesforce Sales & Service Cloud implementation CZ, SK, HU)

• Delivered various configurations of the Salesforce platform.
• Collaborated with the development team to create custom functionality. Data analysis, data translation, validation and testing.

Salesforce Consultant

DHL Group
SHAPE+ Project
(Standardization and automation of core Accounting and Cost Accounting processes as well as master data management for DPDHL)

• Functional Consultant for global implementation of comprehensive Data Management solution powered by SAP MDG. 
• Provided direct support to the project director in delivering custom solutions for three MDM Domains: Business Partner Concept (BP), Material Master (MDG-M) and Financial Master Data (MDG-F).
• Responsible for data analysis, field properties mapping, process design, validation and business specifications for system configurations.
• Requirement gathering and Blue-Print sessions.

Consultant at EY Global Business Services

Bodycote

• Performing month-end closing activities: cost and revenue accruals/deferrals, cost allocation, intercompany transactions and various adjustments​
• Ensuring accuracy of financial statements and reconciliations in accordance  with internal policies​
• Preparing ledger for statutory reporting​
• Managing Fixed Assets accounting, IFRS16, Tax accounting, Prepayments​
• Maintaining internal controls in accordance with the company policy​
• Experience in developing process documentation and training new team members​
• Maintaining regular communication with divisional finance teams

Financial Accountant and Reporting Analyst

• Prepare and perform check runs
• Provide supporting documentation for audits
• Ongoing AP process optimization
• Bookkeeping and accounting processes (PO/Non-PO), preparing and executing financial transactions
• Open Items investigation and resolution of vendor inquiries and non-compliant payment requests
• Ledger reconciliation
• Expense reconciliation
• Maintain open communication with AP Specialists for troubleshooting systems, vendors, etc
• Month end reporting

P2P - Accounts Payable

Role of Master Data Specialist and T&E Administrator:
• Subject matter expert on cross-functional data components AP/AR/GL​ Master Data Management in line with statutory and internal controls requirements for more than 12 countries​
• Responsible for data cleansing, bulk data validation, further adjustments, and inputs​
• Coordinating with OTI, AP/AR, and GL Teams
• Data cleansing
• Data controlling
• Testing processes for data migration
• Back-up for Concur SAP
• Responsible for standardization - developed and updated working instructions
• Trainings facilitation on various ERP systems and software solutions (SAP Concur T&E Management)
• Interaction with senior management, operations, accounting & other departments
 
Role of the Bank Administrator:
• Coordination with Bodycote Group Treasury
• Bank portals user administration
• Corporate credit card program administration

Master Data Management and SAP Concur Expert

Consultant with experience in business process analysis, design and implementation of custom solutions.
My career path is built on 6 years of experience in Operations Business Services in the financial domain and technology consulting.

Experienced in Technology Consulting (Salesforce / SAP MDG) and Operations Business Services (Master Data Management, Procure-to-Pay and Financial Reporting) with a focus on business process optimisation.

Specialties - Salesforce, BPMN, SAP MDG, Pre-sales activities, Procure-to-Pay, Financial Accounting and Reporting, Master Data Management, SAP Concur, Microsoft Dynamics AX, HFM, Black Line

Taplio

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