Nikki Thurland (IMI, TAP c's Linkedin Analytics

A dynamic, self motivated, passionate, professional Learning & Development Specialist with proven Training, Managerial, Service & Sales background with a keen eye on recruiting & assessing talent for your business. 24 years of Retail Financial Banking background with the last 12 years spent within Learning & Development supporting Retail, Small Business, Contact Centres & all Management levels through to Area Director. Freelance for the last 5 years within a leading retail outlets delivering change management training of new technology, EPOS, coaching / mentoring colleagues & customers to embrace change. IMI accredited assessor within the Automotive Industry supporting bronze, silver & gold Sales standards & finance packages whilst supporting development through facilitation & coaching. FIMTRAC delivery, supporting F&I accredited assessments, TNA for fleet / Sales & Service advisors. Supporting role to clients regarding CV writing & layout,coaching around interview skills. Organisations who I've contracted for ; Finance, Automotive, Retail, Engineering, Promotions