Quest Software

•      Grew Quest Backup and Recovery software footprint in existing and net new logos across a designated accounts headquartered in CO, UT, AZ, NE, KS, NM
•      Landed 10 new enterprise clients with an average contract value of $50K
•      Traveled for trade shows and prospect meetings
•      Managed a pipeline of over 100 opportunities using Salesforce CRM

Account Manager

Dell Technologies

•	Closed $500K+ in new business within first year, exceeding quota by 25%
•	Reduced average sales cycle from 6 months to 3 months through targeted outreach and persistent follow-up
•	Maintaining updated customers information in Salesforce as well as processing orders and pricing presentations.

Inside Product Specialist 

Dell 13 weeks   Account Manager Training Program

FY20Q4 Dell SWAT member 

ServiceSource

•  Proactively build and identify opportunity signals and generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
•  Enhance the renewals process playbook to maximize account and ARR retention
•  Handle escalations relating to contract questions, negotiations, and requests

Renewal Sale Specialist - BEll Canada logo

As a peer leader, my goal is to deliver enhanced results and business intelligence initiatives to our client across all segments and to think strategically about the account, and to put growth first when making decisions and/or solving problems. 

With the developing proven track record of exceeding Sales Targets come ability to build strong relationships with red/blue badge peers and be an influence to motivate up-sell/cross-sell while promoting confidence and experience presenting value-based solutions to customers, re-sellers, and internally key-decision makers.

Sales Specialist - Cisco Portfolio

• Cisco Renewals Account Representative for SLED end-users representing as the extended team of Velocity team with additional GES on NL2C space focusing on SWSS renewal as well as uncovered hardware and software services.

• Cisco Renewal Sale Representative for Tri-State and Colonial regions within Commercial territories focusing on uncovered/ never covered hardware and software services support contracts. 

• Maintaining relationships with end-users and re-sellers throughout the year to ensure customer satisfaction and ease of renewal at contract end dates.

• Use of product knowledge to up-sell opportunities for better products and support coverage including product migrations as well as multiyear contracts ensuring additional revenue.

• Professional phone calls and detailed emails providing products, contracts and qouting information for the field, partners and customers which have built the brand of expertise for myself within my territory. This includes but is not limited to following up with GSAO and CSR team before, during and after the renewal process to ensure customer as well as partner's absolute best possible experiences with Cisco products.

• Maintaining quota attainment for $1-$5 million quarterly for Cisco by ensuring sales cycles are completed accurately and efficiently in a timely manner each quarter.

• Forecast incoming revenue weekly, monthly, and quarterly with impeccable accuracy to management with the use of SalesForce. Utilize pipeline management, maintain records of activities and interaction with customers as well as Cisco field team in Smartsheet,SFDC as well as ServiceSource Prism within the center

Renewal Sales Representative- Cisco Portfolio

•	Promoting cisco products, service, and the company updates and news through social media such as LinkedIn and Twitter. 

•      Nominated for Sprinklr Pilot Launching( Cisco Social Command Center Spark trialing ) using Sprinklr as the main tools to capture customer and partner feedback, real time engaging while providing the top-knot resources and solution.

Digital Success Manager - Cisco Marketing/Customer Digital Success

• Responsible for generating sales quotations, using client-specific databases and financial systems. Also focus on creating booking packages and/or invoices within Client and Internal systems.
 
• Ensured the integrity of client and internal information in database, financial, and CRM systems. 

• Additionally, managed external and internal queries in a professional, client-orientated manner as well as accountable  for checking the data integrity of purchase orders and invoices.

Operation Service Specialist- Cisco Portfolio

I am a dynamic and self-driven professional with a track record of effectively expanding and overseeing Information Technology sales territories. My strengths include a keen business acumen, exceptional communication abilities, proactive problem-solving, and meticulous attention to detail. As a successful salesperson, I excel under pressure and employ diverse and innovative strategies to drive sales.

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Nikki Suriyachai

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Nikki Suriyachai

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Nikki Suriyachai's Linkedin Analytics