E.ON Digital Technology

*  Identification and analysis of opportunities for process automation (RPA, BPM, Power Platform)
* Coordination of delivery of process automation solutions and their management across product lifecycle
* Independent definition and control of business requirements operations (Epics/User Stories) across the entire process chain for targeted prioritisation and implementation
 * Cross-departmental collaboration in the process automation organisation (DevOps) within agile projects and technology focussed project groups

Business Analyst / Consultant

Roboyo

• Consulting clients in the professional and technical implementation of process automation solutions with focus on Robotic Process Automation (RPA), cognitive computing and artificial intelligence (AI)
• Analysis and optimization of process flows and identification of automation potentials and evaluation of the associated added value for customers
• Preparation and implementation of customer presentations and workshops
• Project management of customer projects with focus on (automation) operating model, intelligent automation strategy and process optimization
• Supporting of the Account Managers in the long-term development of customer relationships
• Support in the conceptual development of consulting team, including tools and materials
• Guidance of junior project team members
• Analysis of business challenges and development of conceptual solutions
• Travel and meetings with customers

Senior Consultant Intelligent Automation

Solvemate

Account Management:
• Handle approx. up to 20 accounts (SMB, SME, Key Accounts) / DACH + Europe
• Ensure high quality customer data and maintain up-to-date information in CRM (Hubspot)
• Build up and maintain strong relationships via personal meetings (in-depth strategic reviews) in order to help customers progress on their transformation journey
• Connect and align with various stakeholders both on the executive level (decision makers) as well as knowledge engineers and mid-level workforce
• Identify expansion opportunities and collaborate closely with sales to ensure full renewal and continued growth of accounts

Project Management:
• Onboard new customers to Solvemate’s platform and set them on growth trajectory
• Help to scope, manage and implement automation projects (via API call or variables in JavaScript)
• Consult customers in focus sessions and workshops on new business cases and feature adoption
• Create custom reporting for customer specific KPI monitoring
• Analyse and improve internal business processes to drive efficiency and scaling (OKR related)
• Collaborate with marketing on creation and conceptualisation of case studies and webinars

Support:
• Craft well documented input for product improvements in sync with customers needs (Confluence/Product Board)
• Serve as customer advocate in driving industry best practices and the evolution of Solvemate’s product and platform functionality (Confluence/Jira)
 • Continuously document and improve resources like educational material and process descriptions (internal/external)

Achievements/KPIs:
• NRR 135%
• handled ARR approx. 500.000
• Expansion Rate 66%
• Post-onboarding CSAT Ø 4,9
• Company acquisition by Dixa in Q1  2022

Senior Customer Success Manager

artnet

• build-up and foster partnerships with ~70 international art galleries & auction houses (including onboarding, up-sell/x-sell, retention, renewals)
• focus on the European Market with key accounts in the UK, Germany, Switzerland, Austria, The Netherlands, Spain, and Italy
• gallery, art fair & event visits

• data evaluation (website performance) with Google Analytics
• process evaluation, optimization & strategy development
• collaboration with the marketing department and campaign development

Senior Gallery Liaison

• build-up and foster partnerships with ~120 international art galleries & auction houses
(including onboarding, up-sell/x-sell, retention, renewals, and cancellations)
• focus on the European Market with key accounts in the UK, Germany, Switzerland, Austria, The Netherlands, Spain, and Italy
• gallery, art fair & events visits
• Technical Support

Gallery Success Specialist

Haus der Kulturen der Welt

• production & organizing of exhibition, conference events, and artist performances
• coordination & supervision of installation of artworks as well as correspondence 
with artists
• mediation between in-house technicians and external contractors
• research & organization for exhibition material and requisites

Production Assistant

fruehsorge contemporary drawings

• general gallery tasks including communication, organizing exhibitions, 
archiving and image editing

Gallery Assistant

BIG DRAW BERLIN

• communication, organizing & realization of festival modules
• co-creation (content/visual) of crowdfunding campaign 
•  autonomous conceptualization & realization of film forum Drawing Space in Motion (17 artists presenting short films)

Project Manager

Zürcher Hochschule der Künste

• general administration & office management (communication, correspondence, website, social media, events, invoices, contracts)
•  production & realization of a traveling exhibition in Lucerne and San Francisco (organizing, supervision, logistics, setup, contracts)
•  conceptualization & editing of the exhibition and artwork texts as well as their communication online

Assistant PM/ ZHdK Zurich University of the Arts, ICS Institute for Cultral Studies, artists-in-labs

• conception, research & drafting of an overview of cultural policies in different cantons
• illustrative presentation of centers of innovation, institutions & players (art mediation)
• extension & evaluation of the project database with EndNote

Research Assistant / ZHdK Zurich University of the Arts, IAE Institute for Art Education

Goethe-Institut e.V.

• organizing & supervision of program events in areas film, literature, discussion and dance
• assistance in organisation of book presentation (Rüdiger Safranksi „Romantik – eine  deutsche Affäre“)
• participation at Congresso Journalismo Cultural 2010 (with certificate)

Cultural Program Intern / Goethe-Institut São Paulo

art+power

• acquisition of key social skills
•  awareness for capabilities and potentials of physically & mentally handicapped as well as socially disadvantaged artists, their role in society and professional needs
•  general administration, production & organizing of exhibitions

Intern

Driven by curiosity, innovation and human interaction. 
Reflecting on current developments in Technology & Culture in order to improve existing and help develop new sustainable concepts, methods and tools. 
My core competencies lie in the social-communicative and analytical areas.
I am a reliable and dedicated problem-solver believing in the potential of changing perspectives.
My goal is to add value by building trust and identifying opportunities for mutual growth.


• Account & Project Management
• Consulting & Business Analytics
• Process Automation & Optimisation
• RPA / IDP / Conversational AI
• Customer Experience
• Revenue Operations
• B2B / Saas
• e-com, finance, mobility & public sector
• Cultural Sciences & Art History, Art Market

Taplio

Niklas Pfeifer's Linkedin Analytics

Niklas Pfeifer

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Niklas Pfeifer's Linkedin Analytics

Niklas Pfeifer

Want to drive more opportunities from LinkedIn?

Niklas Pfeifer's Linkedin Analytics