Niles Stanley's Linkedin Analytics

Customer Success Manager with 5 years of experience in onboarding, training, renewals, customer advocacy, and product adoption. Your churn's worst nightmare. My last official title wasn't directly customer success related. I was hired as a trainer, but after Covid layoffs and downsizing, we were left with too many hats for too few heads, and CS responsibilities landed on me. My experience as an account manager and relationships with the clients that I developed as a trainer helped me succeed in the role, and push for internal change on our client's behalf. I took some time off for an international relocation and to care for my family, and now I'm ready to jump back in and turn your clients into promoters. **Recruiters** My resume used to say Capsula SpA, and I changed it to Capsula LLC. The company was in Chile, and SpA means Sociedad por Acciones, but people thought I had worked at a cucumbers on your eyes spa. So I changed it to LLC because that's the English translation.