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Leading the forefront of digital collection innovation at ICICI Bank, my expertise in digital debt servicing propels partnerships and product development in the burgeoning BNPL (Buy Now, Pay Later) and EMIDC sectors. My role hinges on leveraging technology to refine debt collection strategies, enhancing customer experiences, and fostering robust alliances with fintech startups. My journey has evolved from overseeing digital debt collection efforts to orchestrating strategic partnerships that drive financial technology forward. With a track record of leading cross-functional teams, we've successfully transformed traditional collection approaches into customer-centric, technology-driven solutions, thus contributing to the bank's progressive digital landscape.
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