eHealth Saskatchewan

Application Support Analyst

Motion Fitness Canada

Delivered exceptional customer service by greeting and assisting customers with a friendly and professional approach, ensuring complete customer satisfaction.
Provided technical support for various products and services by answering and managing high volume of incoming calls, while troubleshooting issues to resolution.
• Provided in-depth guidance to customers on how to set up and configure their devices and software, whether over the phone or in-person, ensuring customer convenience and ease.
• Managed front desk operations, including managing appointments, providing information to visitors, and maintaining office supplies inventory.

Front Desk Representative - Technical Support

RevoKarmaHub Software And Services Pvt Ltd.

• Conducted comprehensive design and code reviews, resulting in a 20% reduction in code defects and ensuring adherence to programming standards.
• Developed and maintained business-critical applications, resulting in a 15% increase in overall system efficiency.
• Utilized Java, JavaScript, C#, VB, and ASP programming languages to create and enhance application features, delivering 10 new features per quarter.
• Applied database concepts, theories, and principles to manage and maintain application data effectively. Achieved a 98% database uptime and ensuring seamless application functionality.
• Implemented integration tools such as Webservices and developed mobile applications using HTML5, CSS3, AJAX, JavaScript, and jQuery/Mobile, resulting in a 30% increase in user engagement.
• Demonstrated a strong understanding of SQL/CCL and relational databases to effectively manage and maintain application data. Successfully optimized application performance by 20% through effective database management.
• Provided technical support and troubleshooting assistance to end-users, resulting in a 20% reduction in support tickets and increased user adoption rates.
• Developed and implemented functional and acceptance test cases, resulting in a 20% reduction in software defects.

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