Civil Air Patrol

IT Management & Direction:
  - Spearheaded the management and direction of unit Information Technology (IT) programs.
  
Web Security Administration:
  - Functioned as the chief Web Security Administrator (WSA), managing permissions for assigned members in accordance with Wing policies.
  
Security and Maintenance:
  - Vigilantly ensured timely updates for Operational Security (OPSEC), Information Security (INFOSEC), and virus definitions.
  - Spearheaded regular software updates for optimal performance.
  
Policy & Training Development:
  - Formulated and instituted local IT policies and procedures in alignment with CAP's missions.
  - Crafted comprehensive IT training programs for unit members, boosting the efficient use of all technological assets.
  
Website Management:
  - Led the continual development and upkeep of the unit’s official website.
  
Feedback & Reporting:
  - Routinely submitted feedback and proposed system improvements to higher headquarters, ensuring continuous system refinement.
  - Aided the unit commander in deriving actionable, up-to-date performance data from multifarious information systems.
  
Support Function - CAP Help Desk (Unit Level):
  - Rendered pivotal network administration and support.
  - Furnished unwavering support for all sanctioned hardware and software.
  - Systematically tracked IT-related support issues, liaising with higher headquarters for resolutions.
  
Additional Responsibilities:
  - Diligently fulfilled miscellaneous IT-related duties as necessitated by the unit's evolving needs.

Information Technology Officer

United States Air Force

Completed all fuel system repair duties from creating standards, completing inspections, performing maintenance and testing, to disposing of hazardous waste, working in confined spaces, create standards and procedures to follow when inspecting, repairing or testing a fuel system, advise others on the maintenance and procedure policies, made recommendations that involve improving equipment, enhancing performance and completing maintenance, administrative tasks, maintained all inspection and maintenance records for an aircraft.
Supervised, inspected and evaluated the activities that other airmen are performing. Followed all safety and environmental standard to dispose of all hazardous materials. Used technical publications and analytic techniques to recommend and accomplish corrective action.

Aircraft Maintenance Technician

Staples

Responsible for scheduling, training, overseeing and hiring retail staff members. Worked with my staff to meet sales goals and in keeping the retail store's inventory fully stocked, clean and up to date. Conducted technology services, software, and hardware consultations. Created and managed customer/business relationships. Focus on customer service and success. Managed Store Manager responsibilities such as weekly, monthly, quarterly, and annual performance reports. Motivate current employees, schedule employee hours, and oversee payroll. Resolve customer problems and handle customer complaints. Work to meet all sales targets, plan store sales strategies, analyze sales data, and work to expand sales.

Retail Sales Manager

Managed 100+ customer accounts with monthly, semi-annual, and yearly subscriptions.
Provided repairs and training for Apple and Microsoft products to both Businesses and Consumers.
Provided Software-as-a-Service(SaaS) and Hardware solutions to Businesses and Consumers (Business to Business and Business to Consumer). Mobile solution service in repairing hardware, managing softwares, installing network cables, servers, antivirus, antimalware, building computers, and providing cybersecurity and training to customers. Highly focused on customer service, success, and satisfaction. 
Provided remote support to subscribed customers via remote viewing/access, phone support, and Apple’s FaceTime.

SaaS/Hardware Consultant

Publix Super Markets

Provided premier customer service, including greeting customers and answering their questions.
Sold products by providing customers with information needed to make product-related decisions.
Prepared baked goods using written recipes.
Loads and unloads large baking ovens and operates other Bakery equipment.
Maintains Publix’s high standards for product freshness and sanitation.
Trains other associates as needed.
Assists in other duties as assigned.

Bakers perform their duties primarily in the Bakery department. They may be exposed to various temperature changes and work environments. Work involves walking, standing, lifting and carrying products weighing up to 60 pounds, eye-hand coordination, and interaction with customers and fellow associates.

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