VGL Group 

Roles and responsibilities include receiving high volume of calls from customers/clients, placing orders of jewellery & Lifestyle products, upselling/sales/marketing, tracking orders, generating refunds and handling other miscellaneous queries of customers, through the AMS (Auction Management System) Software.

Call Center Agent

Tech Mahindra

Senior Technical Support Associate

High Beam Global

I am primarily involved in Service Delivery Department for Primary & Secondary Data Collection, arrange and conduct interviews with senior management to get relevant insights on different research topics. Conduct various market research surveys for market overview, competitive landscape, market opportunities and developing strategies.

Market Research Analyst

OutdoIndia Education (OPC) Pvt. Ltd

1.) Carry out campaigns and make tie-ups with Universities and Colleges all over India.
2.) Carry out Interview campaigns for the selection of new candidates.
3.) Handling all aspects of planned publicity campaigns and PR activities.
4.) Working closely with the Digital Media Head for presentations and press releases, dealing with enquiries from the public, the press, and related organizations.
5.) Provide Education Counselling to Students and solve their Career related questions through Webinar

Head Of Public Relations

Teleperformance

Lead Technical Support Associate

Arab & India Spices L.L.C

1.) Coordinate and monitor supply chain operations.
2.) Keep logs and records of Bill of Lading, Customs Documents, Import & Export Invoices & executed orders etc.
3.) Carry out Inspections of Raw materials at the Port.
4.) Do Documentation of Bill of Entries/Invoices/Accounts Payable/Value Added Tax (V.A.T) claiming.
5.) Document collection from the Courier (Letter of Credit, Bill of Lading) & Document (D/O, B/L, CO (Country of Origin), Packing List) arrangement for getting the Cargo released from the Port.
6.) Coordinating with major shipping Companies (e.g. – Maersk Line, CMA CGM, Safmarine) for Shipment follow-ups by phone/email& Website etc.
7.) Accessing Government websites for registering Food Products & creating gate pass requests to JAFZA (Jebel Ali Free Zone Authority)/Ports for the Company Drivers.

Logistics Executive

Air Arabia

1.) Confers with customers by telephone to provide information about products and services, do bookings, modify, or cancel reservations, and/or obtain details of complaints.
2.) Converts calls to sales and meets the monthly targets in terms of, Revenue, Ancillary and Quality
3.) Ensures maximum level of productivity, punctuality, and flexibility.
4.) Understands the real Call Centre concept activities and work towards achieving it.
5.) Manages and resolves customer complaints.
6.) Identifies and escalates priority issues from customers. 
7.) Conducts follow up customer calls where necessary.

Alshaya Group

1.) Routine tasks involved to login in the system, check the requests received through 
     Outlook Email, handle call requests, log them in Archibus and dispatch FM technicians to the Retail Site.
2.) Work and report to a Facilities Helpdesk Manager for all kinds of reports and trainings.
3.) Work in Shifts as per the roster created weekly.
4.) Generate reports from the Software Archibus for analysis of the requests.

Helpdesk Coordinator - Corporate Property Facilities

FG Wilson

1.) Receive, handle and Log Breakdown Calls from DU® Telecom Operations Department for their Telecom Towers.
2.) Perform research skills to troubleshoot customer problems and handle a high volume of calls.
3.) Log Generator Breakdown requests in the system, generate reference numbers, and dispatch Technicians at the site.
4.) Provide Level 1 Technical support with Troubleshooting & Operational Manuals to US Clients.

Customer Service Coordinator

Etisalat

1.) Provide Level 1 Technical Supports to Etisalat Customers and Clients.
2.) Fixing necessary Internet data/LAN appointments with the customers.
3.) Follow up with the priority customers of Etisalat about the escalated problems.
4.) Assuring that the customers are satisfied by providing them with their necessary technical support.
5.) Maintain and update accounts status of clients on computer software program.
6.) Go for Trainings to other Etisalat offices as and when required. Eg - Etisalat 101

Technical Support Agent

Aiming to become a life long student. Nobody is perfect. Domain knowledge in Telecommunication, Power Generators, Facilities Management, Logistics Management, Education Counseling, Aviation, FMCG, Media/PR & Jewellery/Life style products. 
I am a enthusiastic, driven, innovative professional with a sense of creativity and passion for his job & cares about his Family. Leadership Style #Coaching #Democratic #To Serve #Beginners/Growth Mindset

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Nirmal Chauhan's Linkedin Analytics

Nirmal Chauhan

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Nirmal Chauhan

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Nirmal Chauhan's Linkedin Analytics