UiPath

Program Manager

Cisco

• Managed projects from end to end which includes Project initiation, planning, execution, monitoring and control, and project closure
• Prepared detailed project plans to schedule key project milestones, workstreams & activities
• Established clear expectations and accountabilities (e.g. Responsible-Accountable-Consulted-Informed matrix) with all project team members by leading internal and external kick-off meetings.
• Stakeholder Management - Liaison between project members, cross-functional teams, and other stakeholders to plan the successful implementation of projects
• Used Kanban to manage projects
• Communication Management - Managed stakeholder communications on project health throughout the entire project lifecycle, tailoring communications to the audience. 
• Identified risks in a timely manner and ensure proper escalation to client management, while proposing mitigation actions
• Monitoring and Controlling - Maintained control over the project by measuring performance and determining if there are any variances from the plan
• Measured project performance to identify areas for improvement
• Drove timely project closure by ensuring the completion of project sign-off tasks. 
• Launch Activities –
 Developed material for product launches - presentations, videos
 Prepared and presented launch status reports and executive presentations
 Established systems and schedules for all launch activities
• Strategized the next steps for the process and took up the next projects
• Training - Conducted process training for 5 associates and 2 managers 
• Process Excellence - Drove continuous improvement by documenting any issues and own specific actions or change

𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Created multiple bots that delivered regular updates and helped users join specific programs designed according to their specific role in the organization

Project Manager - Project Management Office

•	Executed project operations by submitting project deliverables and preparing status reports    
•	Sole point of contact for China region
•	Evaluated localized content usage patterns to develop a targeted business plan for localizing content according to specific user demographics, leading to improved Return On-Education (ROE)
•	Built and maintained strong partnerships with key stakeholders to allow smooth, efficient, and positive working relationships
•	Translated English training material(Docs, Videos) into Mandarin language    
•	Acted as an interpreter for business-related calls   
•	Process Excellence: Proactively seek improvement opportunities to enhance partner experience 

𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Reported 80+ bug/new feature requests over 9 months that greatly enhanced the tool's efficiency and effectiveness

Foreign Language Expert (Chinese)

Self-Employed

Freelance Translator (Chinese)

Amazon

•	Managed Operations and Reporting: Acted as POC for team metrics and quality. Ensured productivity was being met on a daily basis and the quality goal was being met
 Created reports, and dashboards for senior leadership to measure overall health of the program
 Developed detailed work plans, schedules, and weekly/monthly/quarterly progress reports for stakeholders   
•	Process Excellence - Analyzed data and shared ~25 insights within a span of 8 months to improve teams’ performance and seller experience   
•	Performance Management - Analyzed the performance of team members and provided aid where necessary
•	Acted as SME for the team and trained 8 new hires   
•	Assessed quality of recorded calls and communication between sellers and Amazon associates to evaluate their demeanour, technical accuracy, customer service performance, and conformity to company policies and procedures    

𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Managed team operations and workflows while maintaining productivity and quality at 100%. Provided valuable insights which had a significant business impact.

AHS Quality Specialist (Chinese)

•	Sole point of contact for Amazon China - amazon.cn. Reviewed operations and communication between Customers, Sellers, and Amazon as part of daily work. Worked on multiple projects related to product quality to this end.    
•	Quality Assurance - Planned and conducted internal quality audits, assessments, reviews and participate in status meetings to improve overall program health and ensure implementation of measures
•	Managed Operations and Reporting - Own operational cadences, such as monthly business reviews, to improve alignment on performance, ongoing initiatives, and priorities
•	Training - Trained new team members 
•	Process Excellence: Lead the analysis and recommendations for SOP effectiveness
	Demonstrated ability to dive deep into a problem by performing ‘root cause analysis,’ and identifying constraints to recommend a solution

𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬: Designed a centralized and user-friendly productivity tracker to improve operations tracking for the team across 6 marketplaces and 3 programs to serve as a single platform for recording daily productive and non-productive hours

Business Operations Specialist (Chinese)

Weblink India.Net Pvt. Ltd

•	Sales / Marketing level interaction with foreign customers regarding various business deals     and queries and to cater them with facilities given by the company
•	Contacting prospective customers and discussing their requirements
•	Establishing, developing, and maintaining positive business and customer relationships
•	Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken

Business Consultant (Chinese)

As a seasoned Program Manager with over 8 years of experience, my diverse background spans Operations, Quality Auditing, and Business Consulting.
My passion lies in driving innovation, leveraging data to make informed decisions, achieving process excellence, and meticulously tending to every detail while ensuring strategic alignment.
I'm dedicated to mentoring and cultivating teams to excel beyond my own abilities.
Lifelong learning is my commitment, and I consistently acquire new knowledge to broaden my understanding.

Let's connect and explore industry trends, diving into collaborative opportunities that drive innovation, tackle challenges, and create a meaningful impact.

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