Sonata-Software

Azure Enterprise customer troubleshooting for their LLMOPS, MLOPS, IoTOps Pipeline and other solution
 requirements.
 1) Analyzed Azure enterprise customer solutions related to LLMOPS,AIOPS Pipeline IN AZURE to fix
 error with SDK, environment, terraform, networking and other security
 2) Increased the accuracy of Generative AI application with help AI search and open AI by 15 %
 3) Increase accuracy for speech to text application and advocated client to reduce the WER.
 4) Delivered quick solutions for analytics customers which improved their experiences.
 5) Analyzed the backend logs to provide insights about utilization and other troubleshooting
 parameter
 6) Coachedcolleagues with knowledge transfer and effective case resolution

Sr Digital Engineer

Funds-Axis Limited

Completed NMS platform for computers, writing powershell script to perform tasks and fixing computer
 issues and also managing the update in ITAM tool.
 ● CompletedoneNMSplatformfor 70 employees using NMS and it allowed the team to update
 the devices in time to maintain security.
 ● Achieved deployment of scripts using ai enabled tools help internal customers.
 ● Enhanced security of devices through automated process of patch and update deployment to all
 endpoints.
 Enhanced Processes using OpenAI framework to deploy for increasing productivity, Initiated development of RAG for IT to increase productivity
Helped Developer create setup in Ruby and Rails and there IT needs

IT Support Engineer

EverestIMS Technologies Pvt. Ltd.

-- I crafted automated test scripts in gherkin using python for our product team, faster testing and deployment processes. 
-- Part of Hackathon where Developed the AI based system for Disabled people to interact with NMS
-- Developed RAG for end customer to get help about different components.
--  POCPROJECTS : UAEProjects Network Monitoring System Udaan POC NMS/ITSM and three
 MNC projects.
 ● Finished 4projects which were part of POC and 3 of them were successful
 ● Finished Adhoc and Exploratory test cases before delivering the product to the client to deliver
 exceptional results.
DevOps - Support and Debug production environment using tools using networking tools like SNMP, PING, Netstat, Microservices, linux, bash, K8s.

Support Engineer

Teleperformance

Technical Support Agent

NIIT Technologies Limited

⦁	Handled Enterprise Engagement through email, calls and resolved Active directory password related issues to client 
⦁	Examined the call , report the query in Service Now and transfer it the other departments as per analysis of issue

IT OPS ASSOCIATE

Concentrix

⦁	Answered client calls, listened to customers, analyzed and documented each point during the engagement, and resolved OS, software, and networking issues to ensure customer satisfaction

Customer Service Representative

7th gear me-tier solution

Worked with one my friend to support different SME with there technical setup of computers and
relevant devices.
Built projects from various clients included website development , app testing, technical help related
to installation of windows and other OS, networking related issues because financial crises free lancer
work ramped down.

Self Employed

R Financial Services 

⦁	Handled Enterprise Engagement through email, calls for level 1 ,2  networking device issues. 
⦁	Examined the call and transfer it the other departments as per analysis of issue.

Technical Support Analyst

Planman technologies pvt ltd

Worked on project which included using Markup Language like HTML and automated the task through
running script on Epsilon

Jr Project Executive

I’ve navigated diverse domains, accumulating 5 plus years of expertise. My rapid learning agility has
 propelled me to excel across various fields. Driven by an insatiable curiosity for technology, I aspire to
 architect enterprise-level solutions in the realms of DevOps and AI. My passion extends to crafting
 analytically enhanced models, leveraging data for automation, bots, and even model development.

Taplio

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