Expedia Group

Expedia Group is a Fortune 500 global travel technology company that is the world’s largest online travel marketplace. I am responsible for the leadership of the team that optimizes customer success for hotel partners across Thailand, directly leading 12 Market Managers. 

I execute the ongoing commercial business planning and analytical process that defines the end-to-end sales and customer success strategy, as well as collaborating regionally on transformational sales & customer success projects. Including hosting partner and industry events across the region.

I build and maintain a high-performing team through dedicated attention to every part of the talent life-cycle, nurturing culture growth through coaching, leadership development, and training facilitation. I also fulfill a variety of regional duties, such as driving the company’s culture in the 'Thailand, Singapore and Vietnam' region, Inclusion & Diversity projects, and customer competitiveness. 

Core skills used in the role:
Leadership ~ Customer Success ~ Communication ~ Public Speaking  ~ Negotiation ~  Coaching  ~Analytical Skills ~ Marketing Strategy ~ Sales ~ Business Planning ~ Customer Relationship Management (CRM) ~ Business-to-Business (B2B) ~ Project Management ~ Culture and Change Management ~ Software-as-a-Service (SaaS) ~ Productivity Improvement

Area Manager

Kata Rocks Superyacht Rendezvous 

I spearheaded the creation and launch of the KRSR in 2016 and hosted/organized this event until 2020. The KRSR is a invitation-only event with a yachting twist, targeting the crème de la crème including superyacht owners, HNW individuals interested in luxury lifestyle, industry moguls plus an influential mix of international and regional lifestyle, luxury travel and yachting media.

Director of Sales and Marketing

Infinite Luxury Co. Ltd

As corporate director of commercial marketing at Infinite Luxury Hospitality and Kata Rocks Resort, I took an innovative approach to marketing and business development to drive top-line revenue growth and profitability by optimizing marketplace opportunities, brand recognition, strategic partnerships, and customer acquisition. 

In this role, I reported to the CEO directly, and managed a large team of highly skilled marketers, sales and events executives, graphic designers, web and channel managers, and PR professionals, including several international digital marketing and PR agencies.

Group Commercial Director

Digital Travel Summit

[Corporate pro bono work]

I was the Conference Chairman and member of the Advisory Board at the 2017 Digital Travel APAC Summit.

The Digital Travel APAC Summit is the Digital Marketing, eCommerce strategy, and Customer Engagement event for travel, hospitality, and leisure companies. The Summit focuses on how travel, hospitality, and leisure companies can act more like retailers to embrace digital strategies, harness technology to improve operations, and enhance the consumer experience to build genuine loyalty.

Member of The Advisory Board & Conference Chairman

Mandarin Oriental Hotel Group

I joined the Mandarin Oriental Hotel Group in 2012 to launch the digital department in January 2013 and spearhead the digital journey towards a global digital strategy across the brands and Bangkok flagship property.

I Worked very closely with the General Manager and other Executive Leaders through various company transitions leading to a renewed traveler centric digital experience for our guests. I was promoted to the position of Director of eCommerce and Digital Marketing in 2014.  

Throughout my journey I Grew a team of five Marketing and digital experts to lead our marketing and digital projects, while developing new tools and redesigning the new website and web architecture, and the rebranding of the Mandarin Oriental Shop across numerous location in Thailand, launched in 2015 with the help of multiple partners and consultants.

Cluster Director, eCommerce & Digital Marketing

InterContinental Hotels Group (IHG®)

I managed a team of events, sales, reservations and marketing executives. In addition, I supported the rebranding to Intercontinental and launch of the hotel which opened on 1st February 2012.

The team I managed constantly overperformed targets thanks to sales of new media, competitiveness, OTA management, web and direct, and optimization of media inventory to fit the brands needs and strategic pricing methodology. The hotel was recognized at a leader in digital marketing and eCommerce strategies in Southeast Asia in 2012.

eCommerce & Communications Manager

The Slate

Social media strategy, branding, revenue management, and online business development

Sales & eCommerce Manager

Millennium & Copthorne Hotels

Marcom, reputation management, branding, revenue management and distribution

Marketing & eCommerce Executive

The Foundation of Human Rights

Network of activities focused on: Human rights promotion thru traditional and online media, grass root and political activism, peaceful resolution of local and regional cases of human rights abuse.

Associate - Beirut Chapter

With over 15 years of experience in the travel and hospitality industry, I am passionate about delivering exceptional customer value and driving revenue growth for Expedia Group, one of  the world's leading travel tech companies. As an Area Manager, I lead a team of 12 Market Managers who optimize the success of hotel partners across Thailand, one of the most dynamic and competitive markets in the region.

I leverage my MBA in Marketing and Innovation, as well as my skills in performance coaching, sales and revenue management, brand leadership, and digital marketing, to execute the end-to-end sales and customer success strategy for Expedia. I also collaborate regionally on transformational projects and host partner and industry events to strengthen Expedia's brand reputation and market share. My goal is to empower my team and my partners to achieve their full potential commercially and exceed their expectations.

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Michael Nurbatlian (MBA)'s Linkedin Analytics

Michael Nurbatlian (MBA)

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