Nick Nixon's Linkedin Analytics

I am a focused, driven, and strategic professional with a seasoned customer success background, a history of optimizing and streamlining client-facing processes, and a talent for aligning teams around common goals. I combine over 11 years’ experience providing customer success leadership, guidance, and strategic direction for multiple high-profile organizations; delivering a highly differentiated customer experience that fosters brand-loyal clients; developing top-tier teams of customer success personnel through on-the-job training, continuous feedback, and mentorship; and carefully shaping the processes and policies that sustain an efficient, productive, and highly competitive organization. I am a supportive team leader with a strong ability to take charge of projects, train and empower others, and motivate those around me to do their best work. I believe a leader’s primary duty is to cultivate, professionally develop, and grow confidence in his team. I have the ability, expertise, and coaching skills to drive my team to success. I have the communication skills to clearly articulate my vision, persuade people to take action, and get the ball rolling in the right direction. Whether I’m sending out emails, communicating with a customer, presenting to a crowd, or anything in between; I communicate quickly, accurately, and effectively. I am an agile thinker with the unique ability to learn, unlearn, and relearn; because success is less about what you already know and more about expanding your knowledge base. I have the agility to pick up new skills, adapt them to my needs, and respond to challenges with competence and conviction. Key Skills ✦ Strategic Planning & Execution ✦ Customer Success Strategist ✦ Client Engagement & Retention ✦ Mentor/Coach/Facilitator ✦ New Business Development ✦ Project & Program Leadership ✦ Root Cause Analysis ✦ Team Leadership & Development ✦ Client Experience Optimization ✦ Relationship/Partnership Building ✦ Conflict Resolution Expert ✦ Analytical Problem Solver ✦ Business Process Optimization ✦ Cross-Functional Collaboration ✦ Account Management & Growth