FundApps

- Own and manage the CRM system (Hubspot) to ensure efficient workflows, monitor data accuracy and drive further adoption 
- Analyse and optimise the end-to-end sales process to increase productivity and revenue generation (e.g. accelerated the pricing to proposal process by 3X) 
- Work closely with the revenue team to identify friction and areas for improvement by advising on process and enabling collaboration across teams to eliminate inefficiencies (e.g. introduced a new process and pipeline to support collaboration between the Product Team and Account Managers in the release and upsell of new products) 
- Maintain and own the reporting of metrics, KPIs and forecasting for board level meetings and reports for senior management
- Provide data-driven insights to drive decision-making (e.g. collaborated with our CFO to develop a CAC calculation model relevant to our business) 
- Owning and consolidating the tech stack to enable revenue generating teams with the right tools, trust-worthy data and effective processes to deliver on their ambitious goals (e.g. implemented from end-to-end a new sales engagement tool for the SDR Team - Outreach) 
- Work closely with marketing, account management, finance, and other departments to ensure alignment and effective communication between teams (e.g. advised and assisted the Finance Team in the implementation of a billing and invoicing system - ChargeBee)
- My role includes a wide range of revenue generating initiatives relating to supporting strategy, building automations, improving the customer journey

RevOps Analyst

RevGenius

Member

Wizards of Ops

Remo

- Designed, implemented and led major cross-department projects and managed change within organization (e.g. localising payments in Japan and translating the e-commerce)  
- Restructure the entire subscription system and Hubspot to increase accuracy and hygiene of revenue reporting
- Streamlined and documented critical business processes, reducing human error and increasing customer experience (e.g. reduction in refunds by 6X) 
- Automated repetitive business processes such as invoicing and CPQ 
- Identified areas of improvement and delivered solutions (reduced time to first touch by 90%, doubling meeting rate for inbound leads)
- Created feedback loops between teams, supporting inbound sales strategy and data-driven decision-making 
- Aligned GTM on a defined process, improving our ability to land, onboard, retain and expand accounts (resulting in landing our biggest renewal and expansion deal with a major CRM system)

RevOps Manager

- Partnered with the team to ensure operations and management, and overall growth of the start-up ($600M ARR - $10MM ARR) 
- Created an onboarding process to create a team of contributors from day 1 -
- Owned the entire sales process, resulting in personal contribution of $1MM in revenue, Success Stories and acquisition of major logos 
- Coached the next hires in landing their own accounts - Collaborated with the GTM team to formalise processes supporting the customer journey 
- Crafted a product demo script and hosted 100+ public demos for 8000+ qualified prospects 
- Designed an expansion playbook, resulting in expansion of Strategic Accounts (2X - 3X expansion) 
- Managed and grew our Affiliate Referral Programme from $10K/month to $80K/month

Sales Manager

Inspiring Learning

• Manage a portfolio of approx. 100 accounts of existing partners and clients - ensuring retention and repeat business - in EMEA and Russia
• Attend industry-related events and travel to meet existing partners and acquire new clients 
• Promote events, partnership opportunities and new products to portfolio 
• Provide training to partner staff members and ensure an excellent Customer Service for our clients 
• Have a strong up-to-date knowledge of visa procedures and regulations for the relevant regions and other relevant markets

Business Development Manager

• Anticipate and support customer journey of a portfolio of over 50 clients and partners 
• Build relationships of trust with all channel partners 
• Attend industry-related to meet existing partners 
• Maintain a very high level of organisation skills to ensure project delivery, customer satisfaction and return business 
• Streamline project delivery process in collaboration with the centres and management

Customer Success Representative

Consultant Freelance

Consultation Mission: Brand Strategy for BioAvenir.ch 
- Collaborate with the Director and Brand Partners to increase brand awareness and recognition within Switzerland's cosmetic businesses, spas and hotels 
- Identify Buyer Persona and Target Market 
- Translating the values of the company in an effective way 
- Create Product Demos and Presentations 
- Streamline Messaging for Buyer Persona 
- Ensuring that the Partner Brands incorporate perfectly to the philosophy of Bio Avenir

Brand Strategy Consultant

Apple

• Supporting and creating vision for the team of 25 Inbound Sales Reps in EMEA, generating circa $20M/annum
• Report on performance and train agents strategically to achieve goals 
• Call listening to maintain excellent customer experience
• Communication and feedback to leadership

Team Leader, Zelda Project

• Handling B2B and B2C inbound leads 
• Promoting the perfect product for the customer and closing the deal 
• Collaborate with product team on new product releases 
• Training team members in sales tactics, soft-skills and product knowledge 
• Regular training and 1-2-1 coaching sessions

Inbound Sales Representative

Freelance

• Teaching French and English to expatriates from all over the world 
• Teaching Maths, French and English to middle school and high school students, following a studying plan that is adapted to each child and their unique needs

Private Tutor

easyJet

•	Welcoming the passengers before check-in
•	Directing passengers to the correct departure areas and providing a helpful service
•	Being able to efficiently manage the queues and great numbers of travelers arriving at once

Customer Experience Specialist

Salesperson turned RevOps professional. 

I help Revenue Teams work smarter and better by accelerating the customer journey, building buyer-centric automation, improving the process each day and closing the reporting gap.  

Some things that are very important to me in work and in life are: ownership, communication, EQ>IQ, humour, attention to detail, listening, teamwork, asking for help and leading by example.

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