Business Strategy and Operations Manager

Amazon

𝗣𝗿𝗼𝗴𝗿𝗮𝗺 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁
- Own 3 complex Programs worth ~$1M YoY simultaneously, driving cost savings, managing growth, operations, and infrastructure development through cross-functional team leadership
- Drive products and processes through collaboration with Engineering, Product, Science, Marketing, and other teams
- Act as a liaison between technical teams and senior leadership, presenting project updates and recommendations to drive strategic decisions through cost-benefit analysis

𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽
- Utilize Python, SQL, and Excel to initiate, analyze and guide data-driven decisions resulting in process efficiency and KPI management
- Lead Datasets through annotation infrastructure and design which improve Machine Learning Algorithms for Visual Search, Barcode Quality, and AR
- Partner with software engineers, data scientists, and product managers to define project goals, deliverables, and timelines to optimize and improve customer experiences

𝗔𝗥 𝗚𝗿𝗼𝘄𝘁𝗵
- Spearhead the development and implementation of data, locale, and category expansion, affecting ~$15M YoY in attributed sales
- Prioritize program initiatives based on business impact to improve operations and growth resulting in a 15% increase in AR coverage and 20% increase in overall yield
- Dive deep to identify, investigate, and implement changes to pipeline data fluctuations and patterns resulting in 35% quality improvement through program ownership and data analysis

Technical Program Manager

Intuit

𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁
- Developed and managed an Agile-focused project dashboard which improved our project completion rate by 50% by utilizing project management methodology
- Resolved project ambiguities through effective stakeholder management and scope definition
- Drove 30+ cross-functional projects from initiation to successful completion by creating a project plan, delegating tasks, and tracking project progress
- Implemented guides, websites, and playbooks for our client resulting in 33% decreased inquiries and 155% increased page views

𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁
- Analyzed program inefficiencies to streamline, simplify, and improve existing organizational workflows by identifying clear business problem statements
- Spearheaded Operational Excellence projects which established and scaled operations and processes on a global level
- Led internal SOP projects which resulted in process improvements and new strategy implementation

𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀
- Implemented and performed relevant data analysis and acceptance testing on business SOPs and reports
- Communicated and strategized with internal and external business stakeholders through newsletters, meetings, and presentations
- Successfully lead internal and external Audit projects to maintain 100% compliance through program management
- Maintained and improved partnerships with teams including Finance, Data, Talent Acquisition, HR, and Communications

Interim Project Manager (via PRO Unlimited)

𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽
- Effectively managed the Support Inbox and Ticketing queue through Salesforce which led to a reduction of pending items by 94%
- Trained and coached team members on existing processes and best practices with guides, shadowing, and constructive feedback
- Developed a functional team of 3 through weekly team syncs to maintain high team morale and remove blockers through collaboration
- Managed, delegated, and monitored a project team through various project activities by using project management software and predictive task estimations

Sr. Contingent Workforce Coordinator (via PRO Unlimited)

- Led Contingent Worker onboarding and off-boarding in partnership with the recruiting team
- Partnered with leadership on projects which led to the restructuring of our Bonus/Incentive, New Hire - 
- Orientation, and offboarding processes to improve Employee Experience
- Drove internal SOP projects which resulted in process improvements and shared best practices
- Performed WAND (Vendor Management System) data entry and reporting to ensure 100% program compliance

Contingent Workforce Coordinator (via PRO Unlimited)

University of California, Davis

- Partnered with graduate students to achieve research goals by successfully administering experiments for participants
- Tested up to 7 participants and computers at once while maintaining accurate electronic and physical records of data

Research Assistant - Attitudes and Group Identity Lab

Innate Strategies

- Overhauled website by re-engineering multiple website pages to drive customer interaction based on research findings
- Documented weekly informative reports by performing research and analysis on 20+ competitors
- Worked closely with CEO while learning about consulting and business practices

Business Intern

Program Management professional experienced in Technical Program Management, Business Strategy, Operations, Project Management, cross-functional collaboration, agile product development, and operational excellence. 

Organizational change is one of the main areas of focus that motivate me. My priorities and values also include problem-solving and creative thinking to help administer positive change and tackle difficult issues.

I'm passionate about making significant contributions and decisions that will have long-lasting effects on organizations and programs using the principles of Agile, Kaizen, and Continuous Improvement.

Taplio

Nora Neal, CAPM's Linkedin Analytics

Nora Neal, CAPM

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