Norberto C.

LexisNexis Risk Solutions

• Collaborate closely with management to develop and improve products in line with the product vision by creating effective roadmaps for successful launches. Proficiently assess requested changes to products or processes and provide recommendations to drive product growth.
• Support the Client Engagement team with presentations and analysis that convey the products purpose, user definition, customer benefits, customization options and competitive advantages.
• Monitor and assess product health metrics to proactively identify areas for improvement, ensuring optimal product performance and customer satisfaction. As well as track revenue and transaction volume to prepare data for reports that offer insights on trends and possible product issues.

Senior Associate Product Manager

NJM Insurance Group

• Collaborated with departmental leadership, leveraging exploratory data analysis to play a pivotal role in defining and aligning company objectives for expansion into new markets.
• Utilized data-driven decision-making in conjunction with qualitative analysis to drive the company’s strategic vision of becoming a multi-state carrier.
• Continuously evaluated and monitored the department’s metrics, with a strong focus on product health, while meticulously documenting trends and offering comprehensive insights into their potential impact on the company’s growth.

Data Management Analyst (State Analyst)

-Navigate in a computerized environment to access appropriate information to assist in the claims process
-Complete necessary follow ups and workflow transactions in a timely and efficient manner
-Respond accurately and effectively to telephone inquiries

General Claims Associate

     Experienced Data Analyst turned Product Manager with a proven track record of leveraging data-driven insights to drive business growth. Over 2 years, I've gained experience in SQL, SAS, PowerBi and Excel, allowing me to develop strong analytical abilities. 

      In my current role as a Product Manager, I've had the opportunity to apply these skills to monitor product performance and contribute to decision-making. 

-Develop and enhance products with management direction, support the product vision, roadmap and business plan. Assist with go-to-market tasks. Develop and demonstrate an understanding of the go-to-market methodology. Evaluate requested changes to products and processes and make recommendations to product owners and leadership.
-Support client engagement activities including customer presentations and analysis. Support delivery of product related materials to the appropriate marketing and sales organizations which convey the purpose and details of the product, definition of its user, benefits to the customer, customization capabilities and competitive comparison. 
-Provide written and verbal communication of product performance, issues, SWOT changes to product management.
-Track revenue and transaction volume, including variances. Gather and prepare information for management and financial reports and provide observations on trends and issues as needed.

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