Business Analyst

Teleperformance

•Receive and process data from clients, ensuring accuracy and completeness.
•Perform data cleaning and transformation to ensure data integrity and reliability.
•Develop Power BI reports from scratch to address specific business questions and requirements.
•Analyze data to identify patterns, trends, and potential solutions to business challenges.
•Collaborate with clients to identify and address any discrepancies or anomalies in the data.
•Work closely with operational and QA teams to understand their reporting needs and create tailored visualizations.
•Engage in proactive discussions with clients to extract meaningful insights from the data received.
•Update and maintain the data in our SharePoint platform, adhering to established protocols and data governance standards.
•Customize reports based on client needs, ensuring they receive relevant and valuable insights.
•Generate innovative ideas for creating impactful visualizations that enhance data understanding and decision-making.
•Conduct weekly meetings to present the Power BI report, address operational questions, and provide guidance on how to interpret and utilize the report effectively.

Business Intelligence Analyst

Dell

•	Efficiently maintained content updates and page creation for www.dell.com across multiple regions, including US, CA, EMEA & APJ.
•	Worked closely with stakeholders & business to gather business requirements, ensuring a thorough understanding of objectives & processes.
•	Collaborated with stakeholders and technical teams to develop and design solutions that addressed business needs.
•	Facilitated communication and acted as a liaison between business users and technical teams, ensuring clarity, understanding, and alignment throughout the project lifecycle.
•	Monitored progress and managed timelines to ensure timely delivery of projects.
•	Conducted user acceptance testing (UAT) and collaborated with development teams to address any identified issues or defects.
•	Proficient in Power BI Report development, with hands-on experience creating insightful visualizations, data modeling, and data analysis techniques.
•	Experienced in working with IT CRM/ERP software and systems to integrate core business processes across the organization.
•	Troubleshot and resolved issues reported on the dell.com website.

Web Analyst and Business Analyst

88db.com (a JDB Holdings Company)

RESPONSIBILITIES:
•	Creates professional web designs and layouts in Photoshop and slice the design from Photoshop upload onto server using CMS software.
•	Used research and data and collaborate with the data team to inform design decisions.Obtains approval of concept by submitting rough layout for approval.
•	Developed attractive and engaging print and digital ads.
•	Creating final designs and working to a deadline.
•	Amending designs according to the clients' final comments.
•	Help marketing department to create banner and side ads for www.88db.com websites.

ACCOMPLISHMENT:
•	Completed 12 websites design for client in 4 months.

WEB DESIGN COMPLETED: 
Website Name: www.jx-design.com 
Software and Platform: Adobe Photoshop and CMS Software

Website Name: www.artcohias.com
Software and Platform: Adobe Photoshop and CMS Software

Website Name: my.shop.88db.com/bigimpact/
Software and Platform: Adobe Photoshop and CMS Software

Graphic Designer

S&S IT Innovations

•	Developed website for client from scratch including determining client needs, designing architecture and delivering on time and to budget.
•	Conceptualized, developed, and produced creative content for print and digital materials including posters, flyers brochures, signage/banners, t-shirts, promotional items, newsletters, and email blasts.
•	Optimized graphics for website, social media accounts and contribute to the development and implementation of department strategy.
•	Consistently delivered solutions for clients' advertisements, data merge for mass mailings, social media, and print/web needs.
•	Conceptualized and designed custom branding, marketing materials for local builders.
•	Increased web traffic by improving navigation, creating dynamic media sections and adding social media plugins.
•	Providing strategic and creative advice on how a client can make the most of marketing performance.
•	Developed brand identity with distinctive graphic style and tone for all company communications.
•	Create site layout/user interface by using standard HTML/CSS practices.
•	Identifies database requirements by interviewing customers.
•	Designed custom illustrations and iconography for clients and social media advertising.
•	Updating and amending existing databases.
•	Upload the site onto a server and test the website and identify any technical problems.
•	Responsible for updating and maintaining our corporate website, and other supporting websites.

ACCOMPLISHMENT:

Website Name: www.btgequipments.my 
Software and Platform: Adobe Photoshop and Adobe Dreamweaver
Other Skillset used: CSS, HTML & SQL

Website Name: www.ssitinnovations.my 
Software and Platform: Adobe Photoshop and Adobe Dreamweaver
Other Skillset used: CSS, HTML & SQL

Website Name: www.proserv.in 
Software and Platform: Adobe Photoshop and Adobe Dreamweaver
Other Skillset used: CSS, HTML & SQL

Web Designer and Graphic Designer

With an 8-year tenure at Dell, I've gained valuable experience as a web production analyst. My passion for data analysis drives me to seek a transition into a dedicated data analyst role. I've proven my skills through the successful completion of diverse data analysis projects, including extracting insights from complex datasets and eagerly embracing new challenges. Currently, I'm actively pursuing opportunities in the dynamic field of data analytics. Feel free to connect with me at nurhafsah_89@yahoo.com.my. Let's explore the possibilities together!

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