Platform.sh

Partner Project Manager

api.video

- Managed a team of 4, overseeing customer support, account management, implementation, and developer relations.
- Implemented an enterprise account plan and defined customer support service level agreements (SLAs) to optimize customer satisfaction.
- Streamlined the renewal process by accurately updating the renewals list and introducing an improved renewal workflow.
- Collaborated in presenting the product to large enterprise prospects, contributing to successful pre-sales activities.

Head of Customer Care

Manager, Customer Care EMEA

Customer Success Manager, EMEA

n'cloud.swiss AG

Customer Success Manager

Hotjar

Sales Coordinator

Team Lead Customer Success

Presenting product demos to inbound prospective customers and help them make an informed decision by answering their questions about Hotjar.
Onboarding assigned new customers by enabling and assisting with installation, adoption within the organization as well as providing product training and guidance to internal teams.
Onboarding existing assigned customers to new features and functionality in Hotjar that will drive value for their organization.
Owning the overall relationship with assigned customers, which includes: Increasing adoption and usage, ensuring retention and satisfaction.
Advocating customer needs and issues with other teams.
Establishing a long-term trusted advisor relationship with assigned clients and driving continued value of our products and services.
Creating 'WOW' moments by consistently delivering world-class service and support with empathy and understanding.
Developing, preparing, and nurturing customers for advocacy. This includes assisting with interviews and case studies.
Working to identify and/or develop upsell opportunities.
Collaborating with Sales Coordinators to coordinate paperwork, agreements and regulatory questions for new customers as well as monitoring and following up on renewals at end of yearly contracts.

Customer Success Manager (EU)

eloom

Advising Eloom on Customer Experience (Support and Customer Service), being a customer-centric company and being remote-first

Advisor Customer Experience

Tempobrain AG

Support for end customers of a Swiss triple-play mobile operator

Swiss Armed Forces

Kompaniekommandant (Coy Commander)

itCampus Software- & Systemhaus GmbH - A SOFTWARE AG COMPANY

Training, on-site installation and support of a call center industry solution for various Swiss customers

Professional Services Support Manager

Phone Marketing Business S.A.

Managing various customers and their projects on a key account level for a leading Swiss outbound call-center

Key Account Manager

Experienced Customer Care Manager with a demonstrated history of working in the information technology and services industry. Skilled in Negotiation, Business Planning, Analytical Skills, Microsoft Office, Google G-Suite, and Coaching. Strong support professional with an Associates Degree focused on Business and Commerce

Taplio

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