Tikshoov

Driving patient experience excellence at Clalit, Israel's largest healthcare provider (4M+ members), through Tikshoov, "Israel's Service Company".

• Analyze patient experience KPIs, providing actionable insights to medical teams
• Develop and implement customer-centric strategies across Clalit's network
• Lead training sessions and conduct on-job training to enhance service delivery
• Facilitate change management, improving patient care and operational efficiency  
• Collaborate with stakeholders to design innovative healthcare solutions
• Key achievement: 400% increase in patient retention leads vs. previous period

Leveraging data analysis and strategic thinking to elevate patient care in a leading global health organization.

Service and Patient Experience Consultant

Park Kramim

Excelled as an Instructor and Shift Supervisor at Park Kramim, leading diverse groups through exhilarating activities in both Hebrew and English. Demonstrated proficiency in crisis management and effective collaboration with park guides, ensuring a secure and engaging park experience. Devoted to delivering outstanding adventures, I showcased leadership in achieving customer satisfaction and team goals. My passion for knowledge-sharing thrived in a multicultural environment, contributing to a successful and dynamic work experience.

Instructor and Shift Supervisor

Ram Events

Planned and executed diverse events, ensuring smooth operations and fostering client satisfaction through effective coordination for mutual business and customer success. 
Provided insightful perspectives on client and worker interactions, fostering effective collaboration for successful event outcomes.

Event Coordinator

Aharai !אחריי

As a High School Instructor for Army Preparation, my goal was to empower high schoolers' in Israel for military service. Crafting engaging lessons with clear communication, I guided students through the army enrollment process, emphasizing understanding and support. I focused on building meaningful connections and creating pathways for students success and personal growth.

Instructor

Aravot Malhut

Led end-to-end management of the Four Species product chain, from sourcing to distribution and sales. Effectively led and managed a team to achieve business objectives in product preparation, packing, and sales, both face-to-face and in bulk.

Product Chain Manager

Service and Patient Experience Consultant at Clalit Health Services (via Tikshoov), Israel's largest healthcare provider with over 4 million members. I'm dedicated to enhancing patient care and customer experience through data-driven strategies and innovative solutions.

My approach combines:
• Patient-centric strategy development
• Data analysis for actionable insights
• Cross-functional collaboration
• Change management in healthcare settings

With a background in philosophy and diverse professional experiences, I bring a unique perspective to healthcare consulting. I'm passionate about integrating technology and patient-centric design to revolutionize healthcare delivery.

I thrive in multicultural environments and am committed to continuous learning and growth. My goal is to contribute meaningfully to organizational success while improving patient and customer outcomes in the evolving landscape of healthcare and technology.

I aspire to contribute to better healthcare for all, one patient at a time.

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