Chioma Ofoha's Linkedin Analytics

As a proficient customer support professional, I have what it takes to actively attend to an irate customer, and make them repeat customers. I had an experience at my former job as a customer service representative where I had to deal with an irate customer. He came to purchase a decoder from us,and said he wanted to view it on a higher package where he can watch some of his favorite programs especially football. The sales person explained to him in details, and he opted for compactplus package. He came back the next day, and said we gave him a lesser package, and asked the sales person to give him back his money....He was a walk-in customer. At this point I had to intervene. I sensed he was very angry, I called his attention, and pleaded with him to explain what happened. I patiently listened to his complaints and empathized with his disappointment, instead of becoming defensive, I apologized and assured him we will rectify the situation promptly. I took the decoder from him, connected it to the television we use for troubleshooting in the office and asked him the channels he liked,he told me, and it happens the channels were there, and probably he didn't know the channel numbers. I gave him a list of the channels indicating their numbers. He thanked me and left. He came back the next month to renew his subscription and said he wanted to see the lady that resolved his issue the last time 😄. If handling irate customers and making them stay is your pain point, Connect with me via chat or call, lets discuss how i can contribute to the success of your business. We can achieve it together.