Ojasvi Kapoor's Linkedin Analytics

- Over 2.5+ years of experience in Technical Support. Strong information technology professional with a Master of Computer Applications - MCA from Jaipur National University. - Well-educated in SQL, Database, DB management, Postman, ID Management, GitBash, Active Directory troubleshooting, root cause analysis, and corrective action implementation. - Worked as TCSM for premium white-labeled and cobranded partners and clients with ACV 100K and above. - Experienced in managing tickets on JIRA and SFDC to make sure bugs are fixed in a timely manner. - Excellent communication skills and experience in interacting with and solving customer queries and issues. - Experienced in creating training materials along with conducting technical training for clients and end-users. - Well-versed with user-level testing, checking the workflow that users follow, finding bugs, and creating test data to forward it to the relevant department to ensure the software is working fit for its purpose. - Experience in scheduling and coordinating various activities between different team members like developers, testers, users, network administrators, and system administrators for successful installations of products.