Kelly Services (Canada), Ltd.

●	Helped customers with phishing messages, phony support calls and other scams.
●	Installed, maintained and updated customers iMac, Mac Pro, MacBook & macOS. 
●	Troubleshooting network issues and applications (Apple Apps and Office 365). 
●	Used the Core ticketing application in creating and tracking the status of investigations and follow-up to ensure customer fulfillment. 
●	Migrated customers’ data from their old Mac devices using Migration Assistant. Backup iPhone and iPad data. 
●	Assisted customers in backing up their data to iCloud and synching their data to the cloud. 
●	Troubleshoot and resolved issues with forgotten passwords for Mac/iPhone/iPad.
●	Helped customers backup/restore their data from Mac using Time Machine. 
●	Diagnosed Mac devices to identify issues and provide solutions

IT Support Analyst

CA Consultants Limited

●	Managed user accounts ensuring proper access and security measures are in place. 
●	Managed user accounts and permissions in the Microsoft Azure Active Directory. 
●	Granted and denied access to company resources based on users’ role (RBAC). 
●	Used ServiceNow in creating and tracking the status of investigations and follow-up to ensure customer fulfillment. 
●	Configured, installed, managed and updated server and workstation operating systems (Windows, Linux, macOS) to ensure stability and security.
●	Implemented and maintained security measures, such as firewalls, antivirus software and intrusion detection systems. Monitored system logs for security breaches and responded to incidents.
●	Maintained network infrastructure, including routers, switches, firewalls and VPNs. Troubleshoot network issues and optimized network performance.
●	Participated in change management activities and IT systems documentation. 
●	Troubleshoot and repaired hardware issues. Performed upgrades and coordinated with vendors for warranty repairs/replacements.
●	Developed and implemented backup strategies to protect critical data.
●	Planned and tested disaster recovery procedures to minimize downtime.
●	Assisted in the coordination of and participated in internal/external compliance audits. Trained users on cybersecurity awareness and new IT Technologies.
●	Troubleshoot Malware threats and isolated the infected host using Wireshark.

System & Network Administrator 

Kola Awodein & Co.

●	Provided support to resolve IT technical problems and remotely support branches.
●	Improved network security by upgrading the systems, applying patches and vigilant monitoring. Shutdown unused switch ports.
●	Managed the website and the corporate e-mail system for 100 staff members.     
●	Installed and configured Cisco switches, routers, wireless/access points and HP server. Trained users on cybersecurity awareness and new IT Technologies.
●	Implemented security solutions to avoid network and system vulnerability.

Computer Security/Network Administrator

IT System Analyst with over 6 years of experience in administration of Systems, Microsoft Window Servers (2008, 2012, 2019 and 2022 R2) Office 365, Networks and Cybersecurity. Utilized on-premises Active Directory Services. Working knowledge of Azure IAM/VMware, Exchange Online, ServiceNow and Change Management. Experienced in  backup, disaster recovery and remote access. Proficient with routing protocols OSPF, EIGRP, RIP V2.  Used network monitoring tools (SolarWinds).

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