Olivia Hoccom's Linkedin Analytics

I am a Senior Relationship Manager at Converge International, a leading Australian provider of Employee Assistance Program (EAP), consulting, and training services. With over 6 years of experience in SaaS B2B roles, I have a passion for mental and physical well-being and a proven track record of delivering customer satisfaction, account management, and retention. In my current role, I work with a large portfolio of customers across various industries and sizes, from SMB to Enterprise, to sell and retain EAP and a variety of wellness products that Converge International offers. I also provide strategy consulting, project management, customer education, and performance measurement, ensuring overall customer health and ROI. My mission is to drive employee well-being and engagement, and to help organisations create positive and productive work environments.