Converge International

As a Senior Relationship Manager at Converge International, I partner strategically with the Human Resource departments of some of largest Australian and Global brands to embed our Employee Assistance Program (encompassing legal, financial, mental health, nutrition & lifestyle, conflict & career assistance) into the culture of their business.

Driven by the rich data we collect, I spot key utilisation trends, which enables me to advise my customers  on using our extensive suite of health and wellness products that we offer, such as psychosocial risk assessments, mediations, onsite support and various training & wellbeing programs etc.

My success is measured on customer retention, utilisation rates and upselling products.

Senior Relationship Manager | Global & Enterprise Accounts

LinkedIn

LinkedIn is the world's largest professional network on the internet and is changing the way people do business and build relationships. 

As a Senior Customer Success Manager, I lead and manage some of LinkedIn's largest global customers through their digital selling journey, with the use of LinkedIn Sales Navigator. My role includes strategy consulting, project management, customer education, measurement, maintaining overall customer health & ensuring ROI.

Senior Customer Success Manager | LinkedIn Sales Solutions | EMEA Global Accounts (Maternity Cover)

Ocado Group

This role was a SaaS B2B role, that sat within the Client Services Team, who are responsible for launching and optimising the Ocado Smart Platform (OSP) for grocery retailers worldwide. 

I worked closely with internal teams, as well as implementation managers at my clients company to enable the transition from the client's current online grocery offering OR bricks & mortar stores to OSP. This role was cross functional and focused on the technology & logistics of an online grocery retailer i.e. everything from launching the customer mobile app, through to launching the technology that powers the highly automated Customer Fulfillment Centres (CFCs).

Achievements Include:
•	Running End-to-End testing of Sobeys first ever CFC in Ontario, Canada in preparation for a successful launch
•	Launching Sobeys Curbside Pickup in Nova Scotia, Canada, during the peak of the global pandemic in 2020, which utilises Ocado's In-Store Fulfillment Technology. 
•	Launching ICA's first OSP powered darkstore in Gothenburg, Sweden

Partner Success Manager

Sitting within the Logistics Development Department, this role was based at one of Ocado's first robotic Customer Fulfilment Centres (CFC). This role consists of two parts; analysing & reporting data to the central business on the site ramp up model and managing implementation & continuous improvement projects.

Business Project Manager

Two year rotational graduate scheme in which I managed in four different areas of the business. This scheme has developed my ability to adapt & apply my skills to various areas of the company, as well as expanding my knowledge of a pure play FCMG retailer.

My four placements included:

- Automation Project Manager within the Engineering Department
- Demand Manager in the Supply Chain Department
- Web Trader within the General Merchandise Department
- Team Manager in Warehouse Operations

General Management Graduate

Sigma-Aldrich

Sigma Aldrich, a subsidiary of Merck Pharmaceuticals, is a global leading science and technology company in healthcare, life science and performance materials 

I provided our highly valued strategic customers with a comprehensive 3rd party procurement service, including sourcing for best price, delivery and quality of chemicals, purchasing key raw materials and managing strategic suppliers within EMEA region. Maintain and develop customer and supplier relationship to drive on-time delivery and general service excellence.

Key Responsibilities:
- Handling enquiries & sourcing products from global chemical firms
- Communicating in English & German with clients via E-Mail and telephone
- Investigating any issues with orders
- Releasing Purchase Ordersto the suppliers
- Recording data of all purchases & chasing invoices
- Creating training manuals for successors 
- Assisting with the training of new staff

I was a key member of this small (8 man) team. I developed a great interest in the procurement process whilst being able to use my language skills. I was also fortunate to have gained insight into the world of pharmaceuticals, especially for such a renowned company.

Procurement Specialist

NatWest Group

Human Resources Intern

Shadowed Head of Treasury

I am a Senior Relationship Manager at Converge International, a leading Australian provider of Employee Assistance Program (EAP), consulting, and training services. With over 6 years of experience in SaaS B2B roles, I have a passion for mental and physical well-being and a proven track record of delivering customer satisfaction, account management, and retention.

In my current role, I work with a large portfolio of customers across various industries and sizes, from SMB to Enterprise, to sell and retain EAP and a variety of wellness products that Converge International offers. I also provide strategy consulting, project management, customer education, and performance measurement, ensuring overall customer health and ROI. My mission is to drive employee well-being and engagement, and to help organisations create positive and productive work environments.

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