Kelly Olson's Linkedin Analytics

If you’re a Founder, CEO, or go-to-market leader at a growing B2B tech startup, agency, or professional services firm - this might sound familiar. Although your product (or service) is generating revenue, you're trying to juggle: - Proving the product - Acquiring customers - Retaining customers - Capturing the right data to measure customer health You and your team are running back and forth, trying to grow your marketing and sales engine with customer feedback. But before you can make any progress, the customer emergency of the day takes priority. Nothing happens smoothly. There's a lack of structure with everything. If this sounds familiar, you're not alone. Customer growth and retention is HARD. Especially for early-stage companies. What fixes this is systems and playbooks that get: 1. Accurate data to your board/investors 2. Your customer-facing team out of reactive mode 3. The right signals to confidently plan for customer retention and growth 👋 Hi, I’m Kelly. I’m an operational whiz and customer leader who helps your team get out of reactive mode and into processes that give you predictability and scale. My top superpowers are listening, strategic thinking, and problem-solving – all refined in customer-facing roles over the last 20 years. I love Texas wine, travel, and people-watching – which has taught me to see and hear things that most people miss, intuitively processing the smallest details. As a leader, I’ve noticed that parenthood has taught me to be a more curious, thoughtful, and flexible human. ➡️ I build and deliver foundational processes, playbooks, customer segmentation, and health scores to increase customer retention. Bonus: these can be automated and scaled as your company grows. Send me a message and I’ll help you map out a plan to get the right pieces into place for retaining your most valuable asset - your customers.