Kelly Olson's Linkedin Analytics

🤝 ✋ Meet KO. 🤝 ✋ My top superpowers are listening, strategic thinking, and problem-solving – all refined in customer-facing roles over the last 20 years. I’m a true builder who architected the customer success discipline at a Series B SaaS startup, maintaining $5M ARR and onboarding 28 new customers in 2022. Before that I was deep in B2B marketing collaborating with clients like IBM and AMD, managing multi-million agency retainers while assessing the competitive landscape for over a decade. My marketing agency and customer success leadership expertise ensures strong collaboration across post-sales teams. I love travel and people-watching – which has taught me to see and hear things that most people miss, intuitively processing the smallest details. Leadership and my direct reports trust me to speak the truth in a constructive and empathetic way to influence positive change. I am proud that I intentionally choose connection and anticipate the needs of my team as we work together to create processes and solve problems. Throughout pandemic and economic challenges, I’ve hired, motivated, and retained top talent during times of great uncertainty. As a leader, I’ve noticed that parenthood has taught me to be a more curious, thoughtful, and flexible human. When I’m not connecting with customers and leading a fearless CS team, you can find me planning my next trip, drinking coffee, being a cheer mom for my 10 year old (it’s Texas after all), and continuing my wine education by building on my WSET 2 certification! ❤️ 🧠 Who I Am ❤️ 🧠 ▶ Clifton StrengthsFinder: Discipline. Achiever. Analytical. Consistency. Relator. ▶ ENFJ personality type: Extroverted, iNtuitive, Feeling, and Judging, which means ENFJs are energized by time with others, focused on how they can help others grow, led by their deep empathy and altruism, and natural team builders. 📢 What My Clients are Saying 📢 "Kelly is one of the most diligent, thoughtful, and forward-thinking strategic operations leaders I have worked with... She is especially adept at anticipating needs, questions, and bringing solutions to the table when there are challenges. Not only does she go above and beyond in her role, but she is also a delight to work with on a day-to-day basis."