Spectrum Reach

•	Organized and facilitated daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos, and other Scrum/Kanban-related meetings, ensuring effective collaboration and communication within the team.
•	Managed the JIRA board and backlog for sprint execution, optimizing task visibility and tracking progress for streamlined project management.
•	Facilitated inter-connection and dialogue between multiple intersecting development contracts to promote a cohesive final product for the customer, enhancing overall project coherence.
•	Assisted with internal and external communication, improving transparency and information sharing among team members and stakeholders.
•	Led complex initiatives, overseeing all activities in the project life cycle, including initiation, planning, execution, controlling, and closing. Managed long-term, line of business-wide projects with medium to high risk, scope, and complexity, yielding broad impact.
•	Reduced average sprint defect rate by 22% through implementing improved QA protocols and code review checklists.
•	Resolved 56% more help desk tickets quarter-over-quarter by optimizing support workflows and equipping the team with an internal knowledge database.

Scrum Master

NYSHEX

•	Orchestrated the adoption of Agile methodologies within engineering teams at a shipping company, leading to a 25% improvement in project delivery times and a 15% increase in team velocity.
•	Implemented Scrum frameworks that enhanced cross-departmental collaboration, resulting in a 20% reduction in critical incident response times for shipping operations.
•	Facilitated the successful launch of a company-wide digital transformation initiative, integrating state-of-the-art tracking systems into the shipping workflow, and increasing customer satisfaction by 30%.
•	Developed and led training programs that elevated the Agile competency of the engineering teams, recognized by management for fostering a culture of continuous improvement and innovation.
•	Championed a shift towards CI/CD practices, significantly reducing deployment errors by 40% and improving system uptime, critical for 24/7 shipping operations.

BNY Mellon

•	Tracked and communicated team velocity and sprint/release progress, maintaining process documentation for clear visibility into project status.
•	Updated physical and electronic agile tracking systems, providing transparency on product backlogs and in-progress work, and supporting Development Manager and Project/Product Managers as necessary.
•	Ensured development teams followed core agile principles of collaboration, prioritization, team accountability, and visibility, contributing to a positive and productive work environment.
•	Collaborated with Product Owners and Scrum Teams in requirements decomposition, backlog refinement, and breakdown of user stories and tasks, facilitating effective project planning and execution.
•	Reviewed and initiated complex multi-business and enterprise support operations, leveraging deep organizational systems knowledge to anticipate change impacts.
•	Decreased deployment downtime by 62% by instituting improved change management practices for system upgrades and migrations.

Scrum Master / Snr. Project Manager

NYS OPWDD

•	Led cross-functional teams in delivering top-tier projects, upholding Agile principles for enhanced effectiveness and client satisfaction.
•	implemented strategic Salesforce workflows, driving process automation for notable efficiency gains and improved metrics.
•	Supervised team coaching, fostering an Agile mindset for a self-reliant, pivotal role in agency success and project outcomes.
•	Professionally managed EHR support for two agency teams, employing Agile methods to develop a robust Salesforce CRM, significantly boosting productivity and efficiency.
•	Managed release scope and timelines, ensuring successful delivery of each release within specified deadlines.
•	Ensured a full understanding of project impacts, translating insights into comprehensive engagement strategies for effective change management.
•	Increased team velocity by over 35% in 6 months through facilitating better story point estimation and managing workflow constraints.

Chase

•	Managed cross-functional teams, ensuring the timely delivery of project outputs within budget and with high-quality results.
•	Planned, organized, monitored, and oversaw projects to meet defined requirements and specifications.
•	Analyzed risks, established contingency plans, identified trigger events, and executed mitigation activities to ensure project success.
•	Controlled changes to scope and requirements using standard change management practices, maintaining project integrity.
•	Created comprehensive reports, presentations, checklists, and documentation to report project status and progress.
•	Made decisions throughout the end-to-end project management process, taking ownership from initiation to closure. Developed and implemented program and project-level processes, procedures, and performance metrics.
•	Successfully managed $1.2M application modernization project from planning to production by securing buy-in across 18 stakeholders in executive and IT teams.

Project Manager

KeyBank

•	Skillfully managed client expectations, ensuring strict adherence to company software development life cycle methodologies (SDLC) and proficient project delivery, showcasing adept project management and client relationship skills.
•	Led program teams and stakeholders in initiating and planning complex, cross-functional programs, which improved program planning efficiency, resulting in a 15% reduction in planning time.
•	Collaborated with program teams to manage execution plans, monitoring progress and managing changes. Achieved a 20% increase in program execution efficiency through streamlined monitoring.
•	Ensured compliance with all program reporting requirements, providing regular progress updates to senior Tax leadership and also collaborated with the Value-Creation Office to implement standard program management processes and tools.
•	Managed communication, education, stakeholder management, and other change management components which resulted in a 25% reduction in resistance to change.
•	Managed meetings by creating clear agendas, facilitating calls/meetings, and documenting decisions and action items, reducing meeting time by 20%.

T-Mobile

•	Led two software development teams on POS systems projects, including implementation and checkout modernization, with successful project delivery from planning to go-live.
•	Managed a $9 million checkout modernization project, utilizing Agile methodologies to enhance team performance and product value, transitioning between Scrum and Kanban as needed.
•	Directed data migration to Google Cloud Platform (GCP), integrating POS systems with CRM and ERP, ensuring seamless connectivity across enterprise systems.
•	Oversaw UI/UX mobile and web application development, monitoring project progress, managing risks, and fostering stakeholder relationships to incorporate feedback into project plans.
•	Coordinated Agile practices across teams, prioritized project backlogs, and promoted a learning culture through knowledge-sharing initiatives, while maintaining project schedules and reporting.

As a Scrum Master at Spectrum Reach, I facilitate the delivery of high-quality software solutions that meet the needs and expectations of our clients in the media and advertising industries. I have over three years of experience as a Scrum Master, and I hold certifications from Scrum Alliance and Scaled Agile Framework.

My core competencies include leading and coaching agile teams, managing project scope and budget, resolving impediments and risks, and ensuring alignment and collaboration among stakeholders. I also have expertise in Azure DevOps Services, CRM, and Jira Software, which I use to plan, execute, and monitor agile projects. My passion is to empower teams to deliver value, innovation, and excellence with agile and scrum methodologies.

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