Infinity Learn

Corporate Human Resources

Infopro Learning, Inc

Infopro Learning Inc , offers a range of services, including eLearning, instructor-led training, performance consulting, and talent development solutions. 

Here my role as General Manager - HR comprises :
• To overhaul the entire HR function with a primary focus on HR Transformation.
• Tasked with resetting the function to make it more business-oriented and overseeing M&A Due Diligence.
• Established the complete employee lifecycle, from designing job roles to recruitment and the first payroll process.
• Redesigned Performance Management System (PMS): Evaluated organizational structure, identified role overlaps, and recommended PMS with KPI/OKR definitions, Job Evaluation, and Competency Framework.
• Spearheaded Culture redesign, secured Top Management buy-in, crafted Employee engagement and HR strategies, developed HR Annual Operating plan, managed HR budget, and initiated Leadership and Project Management coaching programs.


Key Achievements:
• #CONNECTIVTEA - A pioneering initiative in a 100% Work from Home setup aimed at reducing online connect fatigue and fostering cross-functional synergy. Facilitated simultaneous virtual meetings of 320 employees across 22 cities in India, enhancing interdepartmental communication and reducing conflicts significantly.
• Implemented HR Analytics, Talent Acquisition dashboards, TA Automation, HR Helpdesk, and Recruitment Playbook.

General Manager Human Resources

HR Sutra

CHIEF MENTOR & CONSULTANT (Pro bono)

CampusOxide Solutions

• During my tenure at Wipro, I initiated the development of a Tech Platform to facilitate project-based learning.
• Mr. Azim Premji expressed approval of the idea, and with his support, I commenced its development.
• Our services included Assessments, Experiential Projects for guided learning, a Learning Management System (LMS), and Edtech Solutions like Student Connect, Announcement features, and Assessment Practice Banks.
• In a brief period, we garnered clients from prominent IT companies, government agencies, major players in the automobile industry, and more.
• Our startup received incubation support from Padup Ventures, a renowned launchpad for startups.

Co-Founder

Easypolicy Insurance Web Aggregators Pvt. Ltd.

As the Head of Human Resources (Consultant) at Easypolicy Insurance Web Aggregators Pvt. Ltd., my role was a fixed-term assignment with an exclusive dedication of 100% of my professional time. Handpicked by Unilazer Ventures, my mandate was to establish the Human Resource function for the organization.

Key Achievements:
-Pioneered the establishment of the HR function from the ground up, initiating and implementing HR processes, policies, and frameworks.
-Successfully completed the assignment in an impressive 11 months, exceeding the agreed-upon 12-month timeline.

Head Of Human Resources (Consultant)

Compass Group

As Assistant General Manager Human Resource at Compass Group, my role, within the framework of a fixed-term consulting assignment, reported directly to the Head of HR. The primary objective of my hiring was to address HR challenges specifically related to blue-collar workers and streamline associated processes.

Key Responsibilities:
-Designed and implemented an alternative and sustainable source of recruitment for blue-collar hiring, introducing a cost-effective and efficient hiring model.
-Successfully managed regulatory relations, leveraging government schemes, engaging with NGOs, and collaborating with skill development agencies to maximize benefits for the organization.

Assistant General Manager Human Resources (Consultant)

Wipro

As a Human Resource Business Partner at Wipro Technologies Limited, my role was strategically focused on various facets of talent management, organizational development, and change facilitation:

Role Overview:
-Specialized in creating a robust Leadership Talent Pool, enhancing Sales Productivity, and developing both Sales Leadership and Technical Skills.
-Steered organizational change initiatives and took the lead in managing India and Middle East Geographies for CRM Solutions, as well as India, Europe & USA Geographies for Enterprise Experience, overseeing an employee base of 2500 and 4500 people respectively with a turnover of 300 / 700 million USD.

Key Achievements:
-Pioneered the "Change to Lead" Program, a bespoke initiative aimed at instigating behavioral change in High Potential Employees for succession planning. This program not only brought about a positive transformation in employees' behaviors but also created significant value for their tenure in the Technology practice. Furthermore, it played a pivotal role in building a substantial talent pool of potential Managers within an emerging technology team, aligning with a robust succession planning strategy.
-Conceived and executed the "UpSurge" initiative, a comprehensive program designed for Sales & Delivery productivity enhancement. This initiative included strategic learning interventions and implementation, contributing to improved operational efficiency and performance in sales and delivery functions.

Human Resources Business Partner

Aon Hewitt

As a Senior HR Connect Consultant at Aon Hewitt, my role was integral to a matrix-based system, addressing diverse employee issues such as grievances, queries, and business needs encompassing training, coaching, performance management, and individual development plans. I provided crucial support to HR Advisors while also taking the lead in areas like Employee Relations, HR Transformation, Automations, Policy formulation, Process improvement, and Performance Management System workshops.

Key Achievements:

Spearheaded the successful implementation of the "Employee Wellness Programme." This initiative was designed to offer comprehensive support to employees, covering psychological, medical, and legal aspects. The program aimed to enhance the overall well-being of the workforce, aligning with the organization's commitment to employee welfare.

Senior HR Connect Consultant - Advanced

Max Life Insurance Company Limited

As the Regional HR Manager at Max Life Insurance Company Limited, I held a pivotal role with a wide array of responsibilities and notable achievements:

Role Overview:

-Led initiatives focused on productivity enhancement, attrition reduction, and talent development, aligning strategies with business targets and organizational culture.
-Functioned as the key driver of Regional HR Business Partnership, overseeing Talent Acquisition, Talent Management, Engagement, and strategic initiative implementations at both the Head Office and regional levels.
-Advised regional leadership on performance levers, acting as a catalyst to uplift overall Business Goal Achievement.
-Managed a dynamic Sales workforce of 1200 professionals spread across 28 branches in the states of Delhi, Haryana, Punjab, Himachal Pradesh, and Jammu & Kashmir.
Key Achievements:

-Successfully achieved a significant reduction in early attrition from 55% to 25% through the implementation of a new employee engagement initiative, contributing to a more stable and motivated workforce.
-Introduced a bell curve at the regional level on a monthly frequency, enhancing competition among branches and fostering a performance-driven culture.
-Established a self-help group of branch sales leaders, facilitating efficient sharing of productivity-impacting solutions, leading to improved collaboration and problem-solving.
-Provided coaching to Branch Heads for people and productivity management, leveraging data trend insights to enhance decision-making and overall team effectiveness.

Regional Human Resources Manager

EXL Service

In my role as Lead Assistant Manager Human Resources at EXL Services India, I held a multifaceted position with a diverse set of responsibilities that spanned several critical areas of HR management:
-Led HR Transformation and Change Management Projects, contributing to the enhancement of overall organizational efficiency.
-Championed the Gallup Engagement Survey, overseeing internal dipstick activities to gauge and improve employee engagement.
-Drove HR Automation initiatives, including the implementation of Attendance Tracking and Leave Management System (ATLAS), Performance Management System (PMS), and streamlined processes for promotions and announcements.
-Instrumental role in setting up a Greenfield project in Romania, involving policy harmonization and the implementation of various HR systems.
-Oversaw compliance with international standards such as SOX, ISO, POSH, CAPA, and OHSAS during the expansion.
-Spearheaded the successful implementation of ISO standards, contributing to the organization's commitment to quality and operational excellence.
-Played a pivotal role in the post-merger and acquisition integration processes in Czech Republic and India for Schneider Logistics (Logistics Engineering) and American Express (Global Travel Support Centre).
-Led the conceptualization and initiation of the Shared Services Model, streamlining HR processes for increased efficiency and effectiveness.
-Managed HR Business Partnering for Enabling Functions PAN India, the United Kingdom, and Romania, showcasing the ability to navigate diverse international contexts.

Lead Assistant Manager - Human Resources

With 19 years of expertise, I have thrived as a Business-Focused Strategic HR Business Partner, steering HR leadership across diverse industries in India. My comprehensive understanding of the HR function from both employer and employee perspectives has enriched my approach. Additionally, my entrepreneurial stint provided invaluable insights into holistic business management, fostering collaborations with prominent industry leaders. My journey reflects a dedication to bridging strategic HR practices with business objectives, driving organizational success through a multifaceted lens.

Through my diverse experiences, I have cultivated a skill set that allows me to bring about positive change, foster organizational growth, and contribute meaningfully to the dynamic and ever-evolving field of Human Resources.

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