The&Partnership

Business Development & Marketing Executive

IFF Research

•	Conducted telephone interviews on behalf of other companies, such as the Department for Education
•	Went beyond expectations by analysing survey completion numbers and proposing ways to increase respondent engagement 
•	Earned a bonus for exceeding survey completion targets by 20% at least once a month

Telephone Interviewer

Biochemical Society

•	Communicated with colleagues across 2 business divisions and fulfilled administration tasks for each, e.g. responding to external emails and document management on SharePoint
•	Aided in the selection and awarding process for 3 of the company’s grant/bursary competitions, including designing the winner’s certificates in Microsoft Publisher
•	Managed a company-wide 6-month project, including maintaining a project database in Microsoft Excel and communicating with senior managers & external stakeholders 
•	Put personal processes in place to aid multitasking, e.g. created a colour-coded system which arranged tasks based on how urgent they were

Operations Administrator

Charles Darwin House

•	Successfully managed stakeholder communication, for the 4 companies operating in the building, by fielding external calls to the appropriate personnel
•	Prepared up to 3 rooms for meetings every morning with refreshments and the required table arrangement

Front of House Assistant 

•	Ensured the company was GDPR compliant by going through over 100 ex-employee files and disposing of unnecessary information 
•	Increased overall staff quality:
-	 Maintained employee training Excel spreadsheets which outlined skills absent in the workforce
-	 Searched out the necessary training courses and updated the spreadsheets accordingly
•	Played a vital role in the recruitment & selection process:
-	Sifted CVs for 4 different roles, checking each candidate against the person specification
-	Organised interviews and added them to panellists’ diaries
-	Liaised with interviewees, acting as the first point of contact as I welcomed them into the company

Human Resources Intern

Debenhams

•	Communicated with customers on the shop floor to ensure their shopping experience was delightful, productive and memorable
•	Used emotional intelligence to defuse any disagreements at the returns desk
•	Guided a new employee through processing returns and shift closing procedure 
•	Built close, professional relationships with customers and colleagues through friendly interactions and humour where appropriate

Sales Assistant

Delaware North

•	Prepared dining areas according to specific instructions and layout plans established by the catering manager 
•	Received the highest tip in a single shift by providing customer-focused service, e.g. monitoring tables without intrusion to perform duties without being asked

Banquet Server

I am a recent University graduate, highly focused and determined in everything I do. I consistently produce high results, even in new & challenging situations. I constantly look for ways that I can grow and would like to further my knowledge in a dynamic working environment.

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