Optima ECM Consulting

- Integral maintenance and management of Microsoft365 products, licensing and implementation. 
- Messaging policy design and enforcement. 
- Hardware lifecycle administration.
- Teams, Exchange, Compliance, Azure Cloud and AD administration.
- Microsoft365 policy design and implementation.
- MDM policy administration.
- Compliance and Security monitoring and development.
- Sharepoint development, integration and administration.
- Workstation inventory management. Asset procurement and assignation.
- End User Computing break / fix. Ensure operation continuity.
- IT SOP design and implementation
- Cyber-security planning & implementation
- Salesforce administrator
- Domain health monitoring and support

IT Specialist Coordinator

Gycch Global Services

IT Consultant

Modernize

Consultant

C.R. England

- Maintain essential IT operations, including operating systems, applications / programs, servers, email systems, laptops, desktops, wireless access points and other devices.
- Identifying root cause. Integral tech support to corporate site in UT and remote users from all C.R. England sites. 
- Technological asset procurement and management for local site (250+ employees) by following streamlined purchasing processes based in consistency, vendor leverage and cost efficiency.
- Procurement and assignment of required hardware (workstations, peripherals) to all business departments and employees.
- Auditing, maintaining and optimization of company hardware. 
- Management of hardware and technological assets.
- Setup, configure, troubleshoot, diagnose and repair hardware / software on premise and all remote sites.
- Support to Office 365 Hybrid - AD Exchange installations.
- Support to Windows based LANs.
- On call support for NOC duties under weekly rotation.
- Cisco Unified Contact Center Express MACDs.

IT Systems Administrator

Filtering and recruiting candidates to a CDL license and full time driving employment.

Commercial Driver Recruiter

Tata Consultancy Services

-Knowledge acquisition from previous provider in initial phase of project transition. Creation of Knowledge Articles based off acquired information. 
-Handling Incident and MACDs (Move, Add, Change, Deletion) tickets sent by Service Desk, within agreed timescales based on the priority of the reported store location and nature of the issue. 
-Monitor network status of Point Of Sale devices of all client locations in the US. Manage Point of Sale computer accounts in AD. Ensure all needed services are running in POS devices. 
-Daily use of IP monitoring tools, Active Directory, software management tool Marimba, Powershell, Command prompt, and Dameware for remote access. 
-Deployment of patches, system updates and other fixes to all POS systems. Replacing system files and libraries, and adding extra ones for performance depending on the register brand and model. 
-Troubleshooting Group Policy issues, authentication, network, point of sale application and hardware problems. 
- Coordinating and giving indications to on-site engineers for issues that require local action such as unit replacement or re image. Follow up of unit replacements status and resolution. 
- Providing technical training to incoming resources regarding POS environments.

Point Of Sale Analyst

-Providing technical training to incoming trainees in the areas of Windows, Networking, Hardware, ITIL, ITSMs tools and documentation practices. 
-Creation of exams and tests based on provided training.
 -Created the Extended Learning Program for trainee resources that need follow up in knowledge acquisition.  
-Follow up with trainee resources with the creation of a recommended project profile that includes skills required in such project.

Technical Trainer

-Providing technical training to incoming trainees in the areas of Windows, Networking, Hardware, ITIL, ITSM tools and documentation practices. 
-Supervision of Service Desk analysts. Control of metrics AHT, ASA, Abandon rate, and Service level. Running metric reports in Cisco Unified Intelligence Center for client delivery. 
-Control and supervision of tickets assigned to Service Desk queue. 
-User account management (creation, deletion, moves) in Active Directory. User onboarding and offboarding process. User application access registration and control. 
-Creating, updating and reviewing support documentation (KB) on a regular basis.  
-Troubleshooting for printers, technical problems in browsers, shared folders password resets. 
-Defuse potential situations with unsatisfied customers by providing opportune information and supported by excellent customer service skills.

Service Desk SME

-Level 1 Support. Handling Incident and Service Request tickets via telephone, email or chat within agreed timescales. Detailed documentation for each case. 
-Remote troubleshooting and diagnosis of diverse issues in Windows XP and 7 and Mac applications as well as internal corporate applications. Escalation to different support groups based on initial diagnostic. 
-Troubleshooting for printers, technical problems in browsers, shared folders and configuration of addons Java and salesforce. Problems in Office 365 suite, password resets. 
- Daily use of Active Directory, Exchange Management Console and command line, as well as IT Service Management tools Service Now and Remedy. 
-Support based on ITIL best practices and customer centricity. Support provided for all client's locations in the US. EST - PST 
- Answering to calls and requests within agreed time scales

Service Desk Analyst

CarrMex Financial

Credit Investigator & Web Advertising
 Writing letters, documents, contracts and reports and translations into Spanish of them. Creating logos and ID design. Verification and collation of data provided by the customer either by telephone or personal visit. Redaction of reports containing the economic profile of the client and their guarantees.

Credit Investigator & Web Advertising

OfficeMax

Technology Specialist

IT Specialist / Coordinator with demonstrated experience in IT Service Delivery supported in ITIL best practices.

Taplio

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Oscar Figueroa

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Oscar Figueroa

Want to drive more opportunities from LinkedIn?

Oscar Figueroa's Linkedin Analytics