Oscar Lyons's Linkedin Analytics

With 20+ years of experience in various customer-facing roles, I am a Customer Success Manager at SimpleTexting, a leading SaaS platform for text message marketing. My mission is to help our customers achieve their goals and grow their businesses using our innovative and user-friendly software. I am certified in Design Thinking, Data Analytics, and Scrum Master, and I use these skills to create and implement effective customer success strategies, processes, and solutions. At SimpleTexting, I manage and grow a portfolio of key accounts, ensuring high customer satisfaction, retention, and loyalty. I have also lead and trained a team of customer support specialists, who provide timely and quality assistance to our users. I leverage data and industry metrics, such as ARR, MRR, churn rate, and customer lifetime value, to identify trends, create reports, and develop action plans that drive customer success and value. Additionally, I apply design thinking principles and agile practices to innovate new ways of work and improve customer experience and outcomes. I am passionate about delivering exceptional customer service and building long-lasting relationships with our clients.