Nando's UAE

Served food and beverages, prepared specialty dishes, and provided excellent customer service.
Assisted with reservations, greeting guests, and addressing concerns.
Up-sold and encouraged suggestive selling to boost revenue.
Managed private parties (15-50 guests) and maintained customer satisfaction

Customer Service FOH

ENOC

•	Interacted and engaged with customers, providing guidance and expert advice to influence purchase decisions.
•	Implemented effective yearly sales strategies through giving power to sale after sale products and provide services, increasing annual revenue by 30%.
•	Managed shop capacity to ensure compliance with Covid-19 regulations.
•	Continuously improved product knowledge to maintain highest levels of service quality.
•	Check for expiration of products.
•	Implemented weekly promotional newsletters using Mail chimp, resulting in increased lead generation.
•	Performed daily opening and closing functions and inventory management.
•	Stocked, replenished and organized shelves to ensure consistent levels of product availability.
•	Operated cash registers with accuracy and processed cash and card transactions.
•	Addressed customer inquiries and concerns, facilitating decision-making and minimizing hesitation.
•	Fostered positive relationships with customers to enhance loyalty and retention.
•	Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
•	Updated product labeling and promotional pricing.
•	Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Sales Assistant

Ghana Education Service 

•	Established strong, supportive relationships with families, encouraging parental involvement to boost children's achievement.
•	Supervised and mentored teaching assistants to build confidence and cultivate effective classroom environments.
•	Evaluated students' academic progress, liaising with parents to facilitate cohesive learning environments at home and in school.
•	Integrated creative learning strategies, such as games and team-building exercises, resulting in increased classroom engagement.
•	Coordinated educational school trips to broaden student learning.
•	Maintained daily records of class attendance and liaised with caregivers to address issues.
•	Identified students needing extra support and coordinated personalized, attentive teaching and available resources.
•	Cultivated welcoming, positive classroom environment, encouraging children to express opinions, thoughts and feelings.
•	Used behavior management techniques to maintain positive learning environments.
•	Created daily lesson plans targeted to current curriculum standards.
•	Marked student work with clear improvement feedback.
•	Collaborated with teaching teams to implement improved learning schemes.
•	Highlighted student achievements, building confidence and encouraging continued growth.
•	Devised homework to enhance student learning and confidence.

Teacher

Kumasi High School 

1. Teaching Assistant
2. Technical support to teaching during practicals
3. Assessment taking.
4. Students support

Teaching Intern and Assistant 

St. Louis Senior High School 

1. Laboratory Setup.
2. Students assistance on practical work
3. Stock and inventory taking.
4. Guidance and Counseling on Practical lab activities.

School Laboratory Assistant Technician 

I'm a natural-born teacher with excellent relation in working with children of all ages. Excellent verbal communication skills with tactical teaching and planning skills gained through my 5+ years of teaching and Laboratory careers in a school environment. Demonstrated record of accomplishments in improving students educational performance and up-skilling their interests in other extra curricula activities. Proven history of success in maintaining and improving academic development of my students and the school community with a 85% pass record in my subjects taught. Looking for more challenging and exciting opportunities to do and build more through sharing and learning more.

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