Ovintiv

IT Deskside Support

MRE Consulting, Ltd.

IT Consultant

Linde Engineering

Troubleshooting, diagnosing and resolving all IT issues from a desktop support/system admin level
Trained Linde, Bechtel and ExxonMobil employee’s migration of Lotus Notes to Office365
Resolved all network and intranet outages to onsite and neighboring locations
Generated and resolved incidents using ManageEngine software
Migrated Blackberry mobile devices to Apple IPhones
Calibrated Smartplant 3D Model Engineering software
Implemented and diagnosed Microsoft SCCM on all US and German systems
Established new network setups on new startup site locations
Managed procurement of desktop peripherals, copier inventory and 2-way radios

IT Customer Support

Rockwater Energy Solutions

Xerox, Ricoh Copier, Dell, HP Printer Implementations and Service
Managing Windows network (users, computers, printers, etc.) with Active Directory
Account & Email creation utilizing Server 2008 R2 and Exchange Management Console 2010
Cisco VOIP and Unified Messaging Implementation
Installation, Troubleshooting, Imaging using Acronis & Ghost HP, Dell, Lenovo’s, etc. desktops and laptops
Migrating data and workstations from various domains 
Supporting 200+ local customers and over 3000 nationwide including Canada
Training new employees within organization and IT department 
Face to face interaction with multiple executives CEO, CFO, etc. to troubleshoot and diagnose all IT issues
Driving to various Texas company sites to setup wireless hardware and turn up sites onto company network
Responsible for procuring IT supplies using company credit card
Citrix migrations from remote desktop connection
Monitoring network outages with Solarwinds and working with local ISP’s at remote sites throughout the US

IT HelpDesk Analyst Lead

Jacobs

Provided system management and administration to the ESCG desktop and laptop computer environment, as well as Service Center support. Duties included, configuring, deploying and maintaining IBM&Dell desktop and laptop computers; Installation of software on these systems; Deployment and maintenance of printers, plotters, fax machines and scanners; Property and inventory management; Service Center support, including answering the phone, entering data into the Altiris Help Desk tool, and resolving Service Desk incidents

IT Technician II

Xerox

Direct field service on all networked printers and scanners to ensure prompt and immediate solutions to 1800+ customers
Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls
Printer installation, start up and commissioning as well as operational training for new installations
Installation and Troubleshooting of print drivers and network connectivity on computer workstations 
Scheduled and performed all training on operating the Docucentre, for all analog and digital copiers

Account Associate

IT Team Lead Deskside Support

Strong information technology professional, experienced information technology consultant with a demonstrated history of working in the IT realm and services industry. Skilled in system deployment, software documentation, diagnosing workstations & printer support.

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