Pablo Vega Pinochet's Linkedin Analytics

Computer Engineer - Universidad de Ciencias de la Informática, with a career as Country Manager, Senior Sales Specialist, Business Relationship Manager, Senior Account Manager and Consultant of New Business in LATAM Level, in multinational and national companies of the Telecommunications, Services, Banking, BPO and Retail Industries. Extensive experience leading commercial / sales areas, new business development, operations, after sales and purchasing. Responsible for business profitability and compliance with KPIs for Sales and Customer Service in the areas of BFSI (Banking, financial services and insurance). Sale of projects and services for Collaboration, Contact Center platforms (Omnichannel solutions) and Speech Analytics under the Opex model proposal and tools such as Workforce Management and Voice Biometrics. Leadership of large-scale projects in migrations and systems implementations in the areas of communications and customer experience. Implementation and development of consultative sales model, development and negotiation with clients and suppliers. High strategic business vision, analytical and planning capacity, results orientation, negotiation skills, excellence in external and internal customer service and skills to lead work teams generating a work environment of productivity, motivation and alignment regarding compliance with objectives. * I was awarded twice Bell Estrella at Belltech Chile. * I was transferred from the professional services area to the commercial area as a regional Sales Specialist, based on account management and customer empathy. Some of my main job skills are: * Empathy and customer relationship. * Knowledge of Contact Center, Analytics and Omnichannel solutions. * Project management where technical and business areas are involved. I invite you to share knowledge and talk about issues of customer experience, technology ... do we meet to talk? * Market management in other countries. I invite you to share knowledge and talk about issues of customer experience, technology ... Could we have to talk?